Alanna Pugsley
Columbus,OH
Summary
Subject matter expert in software solutions for school districts, specializing in Student Information System (SIS) administration and support.
Overview
18
18
years of professional experience
Work History
Student Services Coordinator
Licking Area Computer Association (LACA)
Newark , OH
2022.07 - 2023.05
- Powerschool specialist for Ohio ITC, LACA.
- Served as primary support for four (Powerschool-based) Ohio districts, and backup support for districts using Frontline and SameGoal applications.
- Coordinated and provided training for school staff in areas of SIS and PowerTeacher.
Student Services Liaison
Northwest Ohio Area Computer Services Cooperative (NOACSC)
Lima , OH
2015.01 - 2022.06
- Provided advanced support and school staff training for several software applications, including the ProgressBook Suite (Frontline Education), Powerschool SIS, Schoology, and SameGoal.
- Served as first line of support for ~60 Ohio K-12 school districts, as well as the liaison between the districts and the software vendors.
- Lead district implementation of new software applications, including organizing the transfer of student data.
- Member of Student Information Advisory Committee for ProgressBook SIS, 2019-2022
- Instrumental in developing best practices, both internally at our ITC, and for relaying to the NOACSC districts.
Association Administrator
Association Connection
Cincinnati , OH
2008.08 - 2011.01
- Provided support for 13 non-profit organizations.
- Duties included database management, composition and execution of written communication, and event/meeting planning.
Marketing Assistant
CSS Publishing Company
Lima , OH
2006.08 - 2007.06
- Direct assistant to the Vice President of Marketing.
- Responsibilities included composing and distributing marketing material, and acting as a liaison for author-vendor, author-publisher, and vendor-publisher relationships.
Customer Service Representative
The Lima News
Lima , OH
2005.05 - 2006.08
- Customer Service Representative in the Circulation Department.
Education
MBA - Business Administration
Northern Kentucky University
Highland Heights, KY 12.2013
Bachelor of Arts - Film Studies
Bowling Green State University
Bowling Green, OH12.2005
Skills
- 20+ years experience in client/customer/user support services
- 9+ years advanced-level experience working with K-12 software
- Expertise in Student Information System (SIS) and Learning Management System (LMS) software
- Powerschool courses completed: Enterprise Reporting (Apr 2023); Advanced Powerschool SIS (Nov 2021)
- Adept in composing marketing and training materials
- Proficient with Microsoft Office and Google Workspace, as well as many other commonly used programs
- Experienced in conducting meetings, as well as presenting to and training groups of varying size
- Exceptionally skilled in building and nurturing relationships between vendors and end-users
- Diligent about encouraging a productive and positive work environment
References
Available Upon Request
Timeline
Student Services Coordinator
Licking Area Computer Association (LACA)
2022.07 - 2023.05
Student Services Liaison
Northwest Ohio Area Computer Services Cooperative (NOACSC)
2015.01 - 2022.06
Association Administrator
Association Connection
2008.08 - 2011.01
Marketing Assistant
CSS Publishing Company
2006.08 - 2007.06
Customer Service Representative
The Lima News
2005.05 - 2006.08
MBA - Business Administration
Northern Kentucky University
Bachelor of Arts - Film Studies
Bowling Green State University
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