Alanna Stewart
Burleson,TX
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and boosting store performance at Goodwill Store. Excels in customer service and cash handling accuracy, demonstrating exceptional problem-solving skills and an outgoing personality. Achieved significant improvements in customer retention and team productivity through effective collaboration and a goal-oriented approach.
Overview
2
2
years of professional experience
Work History
Sales Associate
Goodwill Store
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Micheals Craft Store
10.2022 - 08.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School -
Homeschooled
Red Oak, TX05.2001
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Outgoing Personality
- Cash Handling
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Upselling
Timeline
Sales Associate
Goodwill Store
09.2023 - Current
Sales Associate
Micheals Craft Store
10.2022 - 08.2023
High School -
Homeschooled