ALANNA TAYLOR
Hampton,VA
Summary
Motivated and compassionate Social Work student at Norfolk State University with over six years of experience in community initiatives and customer-facing roles. Skilled in communication, effective time management, collaborative teamwork, and conducting biopsychosocial assessments to better understand client needs and support overall well-being. Passionate about working with children and vulnerable populations while fostering positive behavioral and social development. Dedicated to maintaining professionalism, building supportive relationships, and creating safe, engaging environments that promote growth and inclusion. Seeking an opportunity to apply interpersonal and behavioral support skills in a therapeutic summer camp setting.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Sales Associate
Michael Kors
Norfolk, VA
11.2025 - Current
- Assisted customers in selecting luxury products, enhancing overall shopping experience.
- Maintained product displays to ensure visual appeal and adherence to brand standards.
- Processed transactions efficiently using point-of-sale systems to minimize wait times.
- Provided detailed product knowledge to customers, fostering informed purchasing decisions.
- Collaborated with team members to achieve sales targets through effective communication.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Agent
Life Protect 24/7
Norfolk, VA
09.2025 - 11.2025
- Developed comprehensive knowledge of life insurance products and services to effectively address client needs.
- Cultivated strong client relationships through effective communication and personalized service strategies.
- Executed sales strategies to achieve monthly targets, enhancing overall team performance and customer satisfaction.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Manager/Lifeguard
AAA Pool Services
Virginia Beach, VA
01.2024 - 01.2025
- Supervised daily pool operations, ensuring safety and compliance with health regulations.
- Conducted regular safety drills, enhancing team readiness for emergency situations.
- Developed and implemented aquatic safety programs to improve patron awareness and engagement.
- Monitored pool facilities, maintaining cleanliness and functionality of equipment and amenities.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Developed emergency action plan, significantly streamlining response times during critical incidents.
Pool Attendant/Lifeguard
Signature Pool Management – Various Locations
01.2022 - 01.2024
- Monitored pool activities to ensure safety and compliance with health regulations.
- Maintained cleanliness of pool areas, including decks and restrooms, enhancing guest experience.
- Conducted regular water quality tests, ensuring appropriate chemical balance for safe swimming conditions.
- Moved umbrellas and lounge chairs at request of guests.
- Checked side duty list for opening and closing procedures.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
Merchandise Cashier Ambassador
Busch Gardens (Williamsburg)
01.2021 - 01.2021
- Processed customer transactions efficiently, ensuring accurate cash handling and receipt generation.
- Assisted in inventory management by restocking merchandise and organizing displays.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Resolved customer complaints in professional and timely manner.
- Greeted customers and provided outstanding customer service.
- Assisted in annual inventory counts for accurate record keeping of merchandise stock levels within the store.
Education
Bachelor of Social Work - Social Work
Norfolk State University
Norfolk, VA05.2028
High School Diploma -
Bethel High School
Hampton, VA06.2024
Criminal Justice Program - Criminal Justice
New Horizon Career & Technical Education Center
Hampton, VA01.2024
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Money handling
- Upselling
- CPR, first aid, AED
- Assessment skills
Certification
- CPR-AED/First Aid
- Bloodborne Pathogens Training
- Shallow Water Lifeguard Training - 2022-2024
Timeline
Sales Associate
Michael Kors
11.2025 - Current
Sales Agent
Life Protect 24/7
09.2025 - 11.2025
Manager/Lifeguard
AAA Pool Services
01.2024 - 01.2025
Pool Attendant/Lifeguard
Signature Pool Management – Various Locations
01.2022 - 01.2024
Merchandise Cashier Ambassador
Busch Gardens (Williamsburg)
01.2021 - 01.2021
Bachelor of Social Work - Social Work
Norfolk State University
High School Diploma -
Bethel High School
Criminal Justice Program - Criminal Justice
New Horizon Career & Technical Education Center