Alanna Thomas
Clarksville,TN
Summary
Dynamic Third Key Manager with a proven track record at Visionworks, enhancing customer satisfaction and increasing sales through effective merchandising strategies and superior customer service. Skilled in staff training and development, showcasing exceptional leadership and problem-solving abilities. Excelled in multitasking and prioritizing, contributing significantly to store success. Responsible, hardworking Key Manager with 3 years in supporting management functions for this establishment. Led team of my title is to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business. Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell.
Overview
2
2
years of professional experience
Work History
Third Key Manager
Visionworks
Clarksville, TN
10.2022 - Current
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Participated actively in regional meetings alongside the store manager, discussing best practices and suggesting potential solutions for common challenges faced by stores within the area.
- Contributed to the achievement of sales targets through consistent upselling techniques and product knowledge sharing with customers.
- Increased store sales by developing and implementing effective merchandising strategies.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
Education
Clinical Medical Technology - Medical Assistance, And Phlebotomy.
Austin Peay
Clarksville, TN06.2018
Skills
- Decision-making capabilities
- Store operations
- Staff Training and Development
- Employee Scheduling
- Sales proficiency
- Customer Service
- Store Organization
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Cash Handling and Reconciliation
- Active Listening
- Effective Communication
- Superior Work Ethic
- Computer Proficiency
- Staff Coaching and Training
- Employee Training
- Professionalism
Accomplishments
Over 1million in sales.
Timeline
Third Key Manager
Visionworks
10.2022 - Current
Clinical Medical Technology - Medical Assistance, And Phlebotomy.
Austin Peay