Alanna Vo
Saint Paul,MN
Summary
Experienced Customer Service professional with over 4 years of industry experience. Strong background in merchandise planning and outfit coordination as a driven Style Consultant at Target. Consistently contributed to enhancing store sales through expertise in these areas. Proven ability to build strong client relationships, solve problems, and improve customer service and satisfaction. Exceptional skills in money handling and teamwork, consistently creating inspiring shopping experiences that go beyond daily tasks.
Overview
4
4
years of professional experience
Work History
Style Consultant
Target
Saint Paul, MN
07.2021 - Current
- Create a welcoming experience by authentically greeting all guests.
- Provided high quality customer service with special attention to detail for all guests.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Merchandised store inventory in seasonal and brand displays.
- Ensure product availability by keeping the apparel & accessories area replenished and organized with full size ranges to create a guest ready, easy to shop experience that’s welcoming and inspiring for all.
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
- Support changes to product assortment and keep the area inspiring to guests all year round by remerchandising new product and maintaining a brand space following new sets.
- Participated in team meetings and staff training sessions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Sales Associate
Kohls Department Store
Roseville, MN
09.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Roseville Area High School
Roseville, MNOsha 10 Certification -
North East Metro Century College
White Bear Lake, MNSkills
- Client Relationship Building
- Outfit Coordination
- Money Handling
- Merchandise Planning
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Client satisfaction
- Product Knowledge
- Strong Work Ethic
- Multitasking and Organization
Timeline
Style Consultant
Target
07.2021 - Current
Sales Associate
Kohls Department Store
09.2020 - 07.2021
High School Diploma -
Roseville Area High School
Osha 10 Certification -
North East Metro Century College