Alannah Taylor
Middleburg Heights
Summary
Dynamic leader with expertise in team motivation and workplace safety, honed as Shift Lead Manager at Kids Empire. Successfully trained staff, streamlined processes, and enhanced customer satisfaction. Proven ability to handle customer complaints and enforce policies, ensuring operational excellence. Recognized for maintaining inventory accuracy and driving efficiency improvements by 20%, fostering a productive work environment.
Overview
1
1
year of professional experience
Work History
Shift Lead Manager
Kids Empire
03.2025 - Current
- Assisted team in daily operational tasks, ensuring compliance with safety protocols.
- Supported management in training new staff on standard procedures and tools.
- Maintained inventory accuracy through regular checks and updates in tracking systems.
- Collaborated with colleagues to streamline workflow processes for improved efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Sales Floor Associate
Gabriel Brothers
09.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Curbside Shopper
Giant Eagle
07.2024 - 10.2024
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Education
No Degree -
GED
Online06-2026
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
Timeline
Shift Lead Manager
Kids Empire
03.2025 - Current
Sales Floor Associate
Gabriel Brothers
09.2024 - 01.2025
Curbside Shopper
Giant Eagle
07.2024 - 10.2024
No Degree -
GED
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