Alano Caraballo
Rochester
Summary
Dynamic Store Manager with proven expertise in training staff, ensuring operational efficiency, and maintaining high service standards. Aimed at enhancing team collaboration and problem-solving for improved customer satisfaction.
Overview
4
4
years of professional experience
Work History
Store Manager
Subway
Rochester
04.2025 - Current
- Managed daily operations of the store to ensure smooth workflow.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and supervised staff to maintain high service standards.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
Operations Manager
Byrne Dairy
Rochester
12.2025 - 04.2026
- Managed daily operations to ensure efficient workflow and productivity.
- Collaborated with team leaders to enhance quality audit processes.
- Delegated tasks to staff, establishing clear priorities and achievable goals.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ordered products to optimize shelf inventory within budget constraints.
- Recorded and secured daily cash drops to maintain accurate financial records.
- Evaluated lottery records to identify discrepancies and improve accuracy.
- Investigated missing money incidents.
Server
Olive Garden
Rochester
07.2023 - 02.2024
- Provided excellent customer service and ensured guest satisfaction during dining experiences.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to enhance guest experience and drive sales.
- Delivered food orders promptly and courteously.
- Demonstrated enthusiasm and detailed knowledge of restaurant menu to engage customers and facilitate informed choices.
- Assisted in training new servers on menu items and service protocols.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Sandwich Artist
SUBWAY®Restaurants
Rochester
12.2022 - 07.2023
- Prepared fresh sandwiches according to customer specifications and company standards.
- Assisted customers by providing menu recommendations and answering questions.
- Upsold additional items to increase store profits.
- Followed food safety guidelines to maintain quality and hygiene standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
High School Diploma -
Le Roy Jr-Sr Highschool
Le Roy, NY06-2023
Skills
- Operations management
- Inventory management
- Order management
- Cash handling
- POS systems
- Staff training
- Recruiting and hiring
- Shift scheduling
- Customer service
- Conflict resolution
- Multitasking and organization
- Store opening and closing
- Verbal and written communication
Timeline
Operations Manager
Byrne Dairy
12.2025 - 04.2026
Store Manager
Subway
04.2025 - Current
Server
Olive Garden
07.2023 - 02.2024
Sandwich Artist
SUBWAY®Restaurants
12.2022 - 07.2023
High School Diploma -
Le Roy Jr-Sr Highschool