Alanys Mercado
Saint Cloud,FL
Summary
Fluent in English and Spanish, with Spanish as native language. Sociable team player with excellent problem-solving skills and a drive to demonstrate leadership when opportunities arise. Experienced in collaborating within teams to provide exceptional customer service, catering to individual customer needs. Authorized to work in the US for any employer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lipomelt Technician
inspire weight loss and medspa
Saint Cloud, FL
05.2022 - Current
- As a Lipomelt Technician, I’m the first face our clients see as they walk into our door
- I take our clients back to their session and get them wrapped into our contour light machines
- Apart from this, I make sales to new, potential clients
- They come in for a trial session and I administer the entire thing, I sell our program and get them signed up if they are interested
- I also administered opening and closing the office
Sales Associate
Ross Dress for Less
Saint Cloud, FL
05.2021 - 03.2022
- As a Sales Floor associate, I manage both the front end of the store and the floor itself
- I organize and clean my assigned areas whilst multitasking and cashiering as necessary
- On the front end, I cashier and check out customers to meet their needs
- I help customers with any concerns or questions they have to make sure they have the best experience possible
- On the floor, I organize my area and remove any items that don’t belong in that section
- I later then take those items and place them in their corresponding places
Back of House Team Member
Chick-fil-A, Inc.
Saint Cloud, FL
03.2020 - 03.2021
- As a Back of the House Team Member, I’m responsible for catering to not only every single customer’s needs but the coworkers around me as well
- These responsibilities include providing accurate, precise orders as well as maintaining a clean workspace
- Communication and customer service are a must within this workspace
- I handle customers' concerns and accommodate to their needs to ensure they have the best service possible
Education
Bachelor Of Computer Science - Software Engineering
University of Central Florida
Orlando, FLAssociate Of Arts - General Studies
Valencia College
Orlando, FL12.2023
High school diploma or GED - undefined
Tohopekaliga High School
Saint Cloud, FL06.2020
Skills
- Cash handling (4 years)
- Microsoft Office (Word, Excel, PowerPoint, etc)
- Front desk (3 years)
- Customer service (4 years)
- Translation
- Social media management
- Bilingual
- Customer support
Certification
Adobe Photoshop
August 2019 to Present
Languages
English - Fluent
Spanish - Fluent
Timeline
Lipomelt Technician
inspire weight loss and medspa
05.2022 - Current
Sales Associate
Ross Dress for Less
05.2021 - 03.2022
Back of House Team Member
Chick-fil-A, Inc.
03.2020 - 03.2021
High school diploma or GED - undefined
Tohopekaliga High School
Bachelor Of Computer Science - Software Engineering
University of Central Florida
Associate Of Arts - General Studies
Valencia College