Alara Christophis
South Jordan,UT
Summary
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Brand Ambassador
One Day Bathtub Refinishing
West Valley City, UT
01.2022 - 01.2024
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
Cashier
Harmons Grocery Store
South Jordan, UT
03.2021 - 03.2023
- Also was PT Account manager and PT Pricer
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
Administrative/Personal Assistant
Stonebridge Excavation
01.2020 - 04.2020
- Developed and maintained filing systems to enhance document retrieval and organizational efficiency.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
Mail Clerk / Customer Service Representative
United States Postal Service
Salt Lake City, UT
03.2002 - 12.2017
- Delivered customer service by addressing inquiries regarding mail regulations, procedures, postage rates, and post office box services.
- Manage processing machines and distribution in the form of sorting, moving, organizing, loading and shipping mail.
- Executed data conversion operations for ten years, ensuring accurate entry of information from mail pieces into computer systems.
- Advocated for employee rights as a shop steward for American Postal Workers Union.
- Oversaw health care coordination for local union during open enrollment period.
Hotel Reservationist
Marriott Hotels
Salt Lake City, UT
02.2000 - 03.2002
- Coordinated reservations and special requests, ensuring personalized guest experiences.
- Increased customer satisfaction by promptly and accurately processing hotel reservations.
- Managed high call volumes efficiently, maintaining professionalism and exceptional service standards.
Education
High School Diploma -
Granite High School
Salt Lake City, UT01.1991
Skills
- Exceptional time management, communication and interpersonal skills
- High energy, positive team player with an excellent work ethic; responsible, realistic, and dependable
- Able to work efficiently in a high-paced environment
- Able to solve problems under pressure
- Very attentive, giving full attention to customers, taking time to understand the points being made, asking questions as appropriate, and conveying empathy
- Passion for working with and caring for people
Affiliations
- 2000-2004 Chess Club Coordinator, Hillside Elementary School, West Valley City, UT
- 2002 Talent Show Coordinator, Hillside Elementary School, West Valley City, UT
- 2000-2002 Legislative Coordinator, Parent Teacher Association, Salt Lake City, UT
- 2015-Dec 2017 Shop Steward, APWU local 6 Union
- 2016-Dec 2017 Health Care Coordinator, APWU local 6 union
Timeline
Brand Ambassador
One Day Bathtub Refinishing
01.2022 - 01.2024
Cashier
Harmons Grocery Store
03.2021 - 03.2023
Administrative/Personal Assistant
Stonebridge Excavation
01.2020 - 04.2020
Mail Clerk / Customer Service Representative
United States Postal Service
03.2002 - 12.2017
Hotel Reservationist
Marriott Hotels
02.2000 - 03.2002
High School Diploma -
Granite High School
Awards and Achievements
Most Outstanding Customer Service Skills Award Recipient, Marriott Hotels, 3rd Qtr 2000, 4th Qtr 2000, 1st Qtr 2001