Alashundra Hagan
Lakeland ,FL
Summary
Dynamic customer service professional with extensive experience at Walmart, recognized for enhancing customer satisfaction through effective complaint resolution and empathetic communication. Proven reliability and composure in high-pressure situations, coupled with strong cash handling skills, have fostered loyalty and repeat business. Committed to delivering exceptional guest services and maintaining a welcoming environment.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Walmart
01.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Certified Nursing Assistant
Bedrock Nursing and Rehab
05.2024 - 03.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cashier
Publix
04.2020 - 11.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Popeyes
01.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Diploma - N/A
Dothan High School
Dothan, AL05.2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Guest services
Timeline
Customer Service Cashier
Walmart
01.2025 - Current
Certified Nursing Assistant
Bedrock Nursing and Rehab
05.2024 - 03.2025
Cashier
Publix
04.2020 - 11.2022
Cashier
Popeyes
01.2020 - 08.2021
Diploma - N/A
Dothan High School