Alasia Franks
Gaffney,SC
Summary
Dynamic Restaurant Manager with a proven track record at Cook Out, excelling in team management and customer engagement. Skilled in inventory control and labor cost optimization, I fostered a positive work environment that significantly reduced staff turnover. Passionate about delivering exceptional service, I consistently enhanced operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Cook Out
Gaffney, SC
08.2023 - Current
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained staff on customer service protocols and food preparation techniques.
- Managed inventory levels, coordinating ordering processes to minimize waste.
- Implemented promotional strategies to enhance customer engagement and sales.
- Monitored staff performance, providing feedback to improve efficiency and service quality.
- Resolved customer complaints swiftly, maintaining high satisfaction ratings.
- Coordinated scheduling to optimize workforce coverage during peak hours.
- Maintained cleanliness and organization of dining area and kitchen facilities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Fostered positive work environment, leading to decrease in staff turnover.
Associate
Walmart
Shelby, NC
12.2022 - 08.2023
- Supported inventory management by organizing stock and ensuring accurate product placement.
- Assisted in training new associates on operational procedures and customer service standards.
- Conducted daily restocking to ensure optimal store appearance.
- Collaborated with team members to enhance customer experience through effective communication.
Team Member
Amazon
05.2022 - 01.2023
- Contributed to achieving daily productivity goals by optimizing workflow processes.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Gaffney High School
Gaffney, SC05.2022
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Staff scheduling
- Adaptable
- Supervisory skills
- Pre-shift walk-through
- Trained in performance and wage reviews
- Labor and food cost control
Timeline
Restaurant Manager
Cook Out
08.2023 - Current
Associate
Walmart
12.2022 - 08.2023
Team Member
Amazon
05.2022 - 01.2023
High School Diploma -
Gaffney High School