Dedicated customer service representative with strengths in complaint handling and payment processing. Proven ability to manage high-stress situations while ensuring customer satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative
Lee Health
Fort Myers, FL
11.2025 - Current
Managed customer interactions through multiple communication channels, ensuring a positive experience.
Assisted customers with inquiries, providing accurate information and timely resolutions.
Documented customer feedback and concerns to improve service delivery and support team training.
Collaborated with team members to address complex issues, enhancing overall operational efficiency.
Adapted quickly to new systems and processes, maintaining high standards of service quality.
Supported administrative tasks related to scheduling appointments and organizing customer records efficiently.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Trainer
McDonalds
Fort Myers, FL
09.2022 - 11.2025
Trained other employees in customer service, food safety, and performance requirements.
Taught new team members correct procedures for all areas of operations.
Greeted customers with smile and provided friendly service to professionally handle every need.