Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alasia Journey

FORTMYERS,FL

Summary

Dedicated customer service representative with strengths in complaint handling and payment processing. Proven ability to manage high-stress situations while ensuring customer satisfaction.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Customer Service Representative

Lee Health
Fort Myers, FL
11.2025 - Current
  • Managed customer interactions through multiple communication channels, ensuring a positive experience.
  • Assisted customers with inquiries, providing accurate information and timely resolutions.
  • Documented customer feedback and concerns to improve service delivery and support team training.
  • Collaborated with team members to address complex issues, enhancing overall operational efficiency.
  • Adapted quickly to new systems and processes, maintaining high standards of service quality.
  • Supported administrative tasks related to scheduling appointments and organizing customer records efficiently.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Crew Trainer

McDonalds
Fort Myers, FL
09.2022 - 11.2025
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

High School Diploma -

South Fort Myers High School
Fort Myers, FL
05-2025

Skills

  • Customer service
  • Call center experience
  • Complaint handling
  • Payment processing
  • Call center operations
  • Conflict resolution
  • Complaint resolution
  • Payment transactions
  • Appointment management
  • Calendar management
  • Healthcare communication

Certification

BLS Certification- August 2026- Present

Timeline

Customer Service Representative

Lee Health
11.2025 - Current

Crew Trainer

McDonalds
09.2022 - 11.2025

High School Diploma -

South Fort Myers High School