Alassane Sidibe

Researched and analyzed market trends to inform product strategies and feature prioritization. • Provided actionable insights from data to guide product development and marketing strategies. • Collaborated with cross-functional teams (marketing, sales, product development) to gather and define business requirements. • Conducted customer surveys and focus groups to identify pain points and opportunities for innovation. • Created detailed user stories, use cases, and process flow diagrams for development teams, enabling smooth implementation of product features. • Monitored product performance metrics and incorporated user feedback to enhance customer satisfaction.

• Monitored service after sale and implemented quick and effective problem resolutions.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Managing Customer relationships
• Driving revenue growth and retention
• Resolving client issues and concerns
• developing account strategies
• Monitoring account performance
• Gathering Customer feedback and insights