Alauna Rawlings
Middle River,MD
Overview
5
5
years of professional experience
Work History
Judiciary Clerk
District Court of Maryland
Baltimore, MD
06.2022 - 08.2023
- Ensured law library materials were current and accurate by sourcing updates and evaluating submitted documents for compliance with court standards.
- Reviewed pleadings and proposed orders, analyzing them against applicable laws while compiling relevant statistics for judicial use.
- Provided excellent customer service by assisting with inquiries, handling difficult calls with strong telephone etiquette, and enhancing overall satisfaction.
Visitor Services Associate
Maryland Zoo
Baltimore, MD
03.2021 - 11.2021
- Greeted customers and answered inquiries, directing them to appropriate locations for assistance.
- Delivered informal educational programs to engage and inform zoo visitors.
- Enhanced customer satisfaction by resolving issues with friendly, knowledgeable service and managed appointment scheduling effectively.
Administrative Assistant Intern
Baltimore City Community College
Baltimore, MD
10.2018 - 05.2020
- Established and maintained both physical and electronic filing systems for efficient organization.
- Entered and updated data in the company's system, ensuring customer contact information remained current.
- Independently restocked office and break room supplies to enhance team productivity.
Education
Marketing
Morgan State University
Baltimore, MDAssociate of Applied Science - Marketing
Baltimore City Community College
Baltimore, MD05.2022
Skills
- Detail-oriented
- Reliable and punctual team player
- Excellent multi-tasker
- Inventory control procedures
- Customer Service
- Microsoft (word, excel, powerpoint)
- Strong communication skills
- Tableau
Timeline
Judiciary Clerk
District Court of Maryland
06.2022 - 08.2023
Visitor Services Associate
Maryland Zoo
03.2021 - 11.2021
Administrative Assistant Intern
Baltimore City Community College
10.2018 - 05.2020
Marketing
Morgan State University
Associate of Applied Science - Marketing
Baltimore City Community College