Katrina Cruz
Paterson,NJ
Summary
Legal professional with robust background in supporting judicial functions through detailed legal research and case management. Known for strong collaborative skills and commitment to achieving accurate and fair outcomes. Reliable and adaptable, with expertise in document preparation and courtroom procedures, ensuring seamless legal operations.
Overview
17
17
years of professional experience
Work History
Judiciary Clerk
Superior Court - Bergen Vicinage Civil Division
12.2025 - Current
- Processing eCourts and JEDS complaints (small claims and district court), Entering order to show causes in the system for landlord tenant cases.
- Processing special civil reservices and amended complaints. Providing information to attorneys and/or the public about court procedures, the status of cases, and other non-legal guidance.
- Court clerking in the courtroom on all Civil and Special Division cases. Jury and non-jury trials.
- Providing customer service at the intake window for all special civil and civil matters.
- Lateral transfer to Bergen
Judiciary Clerk
Superior Court - Passaic Vicinage Civil Division
08.2024 - 12.2025
- Processing eCourts and JEDS complaints (small claims and district court), substitution of attorney, notice of appearances, warrant to satisfy judgment, environmental complaints, reservices, and amended complaints.
- Entering and processing returning mailers into ACMS and uploading the mailers in Ecourts . Processing the mail for the civil and special division.
- Processing send backs and lets litigants and attorneys know what the deficiencies are and what is needed to process the filings correctly.
- Providing information to attorneys and/or the public about court procedures, the status of cases, and other non-legal guidance.
Front Desk Receptionist
Advanced Dermatology PC
05.2010 - 05.2016
- Welcomed visitors by greeting them, in person or on the telephone. Checked in patients and scheduled their next appointments.
- Handled incoming and outgoing calls on a 9-line phone system and directing them to the correct department.
- Entered and maintained updated patient information into the Medical Manager Software and the Physician’s Solutions (EMR) system.
- Verified insurance eligibility and coverage via ZirMed or by calling in for confirmation.
- Assisted in collecting on past due accounts and posted payments into the system.
- Helped in other basic office duties such as filing and photocopying any necessary documents.
- Recertification’s in specific dermatology procedures
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and medical staff to ensure efficient workflow.
- Trained new reception staff on office procedures and customer service protocols.
Dispatcher
AirServ Corporation
Newark, NJ
11.2008 - 05.2010
- Dispatched passenger shuttle buses between airport terminals for Continental Airlines.
- Assisted passengers with directions and flight information.
- Used the CAL shares program to check flight status and inform passengers of gate changes, delays, or cancellations
- Coordinated daily flight schedules, ensuring timely and efficient dispatch of ground services.
- Monitored real-time operational data to optimize resource allocation and improve service delivery.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Bachelor of Arts - Sociology
William Paterson University
Wayne, NJ05.2017
Skills
- Communication
- Organization
- Problem-solving
- Client confidentiality
- Time management
- Attention to detail
- Court filings
- Microsoft office
- Legal research
- Case analysis
- Family support
- Trauma experience
- Visitation experience
- Case planning
- Courtroom etiquette
- Hearings and depositions
- Deposition and trial assistance
- Complaint review
Languages
Spanish
Professional Working
Timeline
Judiciary Clerk
Superior Court - Bergen Vicinage Civil Division
12.2025 - Current
Judiciary Clerk
Superior Court - Passaic Vicinage Civil Division
08.2024 - 12.2025
Front Desk Receptionist
Advanced Dermatology PC
05.2010 - 05.2016
Dispatcher
AirServ Corporation
11.2008 - 05.2010
Bachelor of Arts - Sociology
William Paterson University
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