ALAURA HUTCHINSON
Summary
I am a service orientated professional who provides superior customer service to my clients. I strive to work efficiently while making sure customer concerns are acknowledged and resolved accordingly. I strive to be friendly and personable and always professional under pressure.
Overview
2
2
years of professional experience
Work History
BDC Service Representative
InFocus
09.2023 - Current
- Handled inbound calls for multiple dealerships across the country.
- Increased sales by setting appointments for our clients.
- Prioritized customer care and professionalism during important surveys for our company.
Customer Service Rep
Titan Tint And Graphics
03.2022 - 09.2023
- Took personalized orders for customers
- Responsible for phone management
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Education
High School Diploma -
East Washington High School
Salem, IN05.2022
Skills
- Computer literacy
- Call center experience
- Appointment Scheduling
- CRM software expertise
- Complaint resolution
- Call Management
- Product Knowledge
- Scheduling
- Phone etiquette
Timeline
BDC Service Representative
InFocus
09.2023 - Current
Customer Service Rep
Titan Tint And Graphics
03.2022 - 09.2023
High School Diploma -
East Washington High School
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