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Operations ManagerWriterLifeguard/Swim InstructorWork Type
Full TimePart TimeLocation Preference
RemoteHybridLocation: Mercer Island, USA, USSeattle, WA
Open to relocation: No
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Alaura Walz
Mercer Island,USA
Work Preference
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, HIPAA & OSHA compliance, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
14
14
years of professional experience
Work History
Operations Manager
Easterseals Washington
03.2025 - Current
- Developed comprehensive CPR & First Aid instructing program certifying 4 total instructors who went on to teach 40 employees, obtaining their gear, and registering all classes.
- Developed a new on-boarding program to ensure HIPAA and OSHA compliancy across the organization.
- Developed new billing systems for 7 different contracts, 2 departments, and 4 counties.
- Designed 5 separate SharePoint sites for various departments and committees.
- Developed billing training programs to mentor staff on best practices, system usage, data safety & security, and HIPAA compliance.
- Analyzed workflow data to identify areas for process optimization and resource allocation.
- Streamlined operational processes to enhance service delivery and client satisfaction.
- Created employee appreciation program for programs who are pro-active in their training.
- Implemented performance metrics to monitor progress and drive accountability within teams.
- Created and led organization's Safety Program which connected staff to county resources for harm reduction, OSHA compliance, and fire safety.
Writer
Self Employed Writer
01.2016 - Current
- Published poet in 3 different publications
- Part of a collaborative writing group in charge of developing characters and maintaining the stories of said characters meeting weekly for roleplaying practice consistently for 5 years.
- Create monthly writing plots collaborating with over 50 writers around the globe.
- Created my own table top roleplaying program by adapting the play styles of multiple TTRPG rules into one coherent system that best flows with the story I created.
- Deep personal enthusiasm for the characters, their love lives, and the tale they need to tell.
- Utilize graphic design and creativity in order to create props for more immersive story telling (invitations, menus, letters, etc.)
Cake Froster
Nothing Bundt Cakes
09.2022 - 03.2025
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Trained new employees on proper cake frosting techniques and company procedures for maintaining consistency in product quality
- Frosted hundreds of cupcakes, mini cakes, and cakes daily in order to keep up with demand.
- Ensures an adequate supply of samples and frosted cakes are available for guests in the bakery display case and maintains appropriate frosting and frosted cake par levels
- Managed multiple tasks simultaneously while prioritizing workload based on order deadlines and customer requests
- Adheres to the proper packaging, labeling, and storage of frosted cakes as well as product rotation standards, and maintains frosting and refrigeration logs
- Decorated cakes with precision, ensuring visual appeal and adherence to company standards.
- Collaborated with team members to streamline frosting processes and improve efficiency.
Seamstress Assistant/Store Manager
Marnin and Saylor
04.2021 - 04.2022
- Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided excellent customer service to 100s of customers daily working to invite the more than 27,000 daily visitors to Pike Place into the store.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Assists in production of Pastry Pets: Hand sewing, Hand stuffing, Embroidery.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Lifeguard/Swim Instructor
Olympic Cascade Aquatics
01.2020 - 11.2021
- Taught on average 50 students per day to include private lessons, water aerobics, general swim lessons, and adult swim lessons.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Develops and Teaches private and group swimming lessons for children and adults with various levels of experience.
- Maintained the front desk: Answering calls, selling memberships, scheduling classes and lessons, and taking payment.
- Develops and teaches shallow and deep water aerobics programs modifying difficulty level based on skill.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Lifeguard
Aquatica, Seaworld
05.2019 - 12.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Rotated through safety and operation of over 15 slides, 3 swimming areas, and 2 shallow water play areas.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Conducted slide dispatch, tested slides, and ensured the park was up to safety and cleanliness standards before openings.
- Maintained cleanliness and orderliness of beach area, contributing to pleasant visitor experience.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Security Officer
Walt Disney World Resort
01.2019 - 05.2019
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responsible for the safety of cast members and guests visually inspecting more than
35,000 people and their bags daily. - Provided directions and information to guests and cast members responsible for representing Disney
Customer Service while monitoring radio traffic. - Patrolled and monitored premises in company vehicle and by foot.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Battalion Operations Officer
U.S. Army Active Duty
07.2012 - 01.2019
- Managed personnel assignments, ensuring optimal utilization of resources within the battalion.
- Headed unit's Public Affairs program documenting all promotions, retirements, sanctioned visits, press releases, and social media.
- Planned and synchronized the movement of 750 people and $600 million of equipment 5,000 miles away.
- Trained subordinate leaders in critical thinking skills leading to increased problem-solving capabilities under pressure.
- Synchronized the delivery and buy-back of $500 million worth of Patriot equipment.
- Improved battalion operational efficiency by developing and implementing comprehensive training programs.
- Established effective communication channels between battalion headquarters staff sections to facilitate seamless coordination on shared objectives.
- Admin of Unit's Facebook page for two years; increased reach to 200 more people through reorganizing the time and amount of content posted.
- Conducted thorough evaluations of unit performance, identifying areas for improvement and implementing corrective actions.
Education
Bachelor of Science - Business Management
United States Military Academy
West Point, NY05-2016
Skills
- Customer service
- Strong communicator: Public Affairs Experience
- Social Media Experience
- Policy and Procedure Creation and Implementation
- Age-appropriate teaching
- Adaptability and dependability
- Operational planning
- Logistics management
- Security operations
- Training management
- Food handling safety
- Quality control
- Problem-solving
Timeline
Operations Manager
Easterseals Washington
03.2025 - Current
Cake Froster
Nothing Bundt Cakes
09.2022 - 03.2025
Seamstress Assistant/Store Manager
Marnin and Saylor
04.2021 - 04.2022
Lifeguard/Swim Instructor
Olympic Cascade Aquatics
01.2020 - 11.2021
Lifeguard
Aquatica, Seaworld
05.2019 - 12.2019
Security Officer
Walt Disney World Resort
01.2019 - 05.2019
Writer
Self Employed Writer
01.2016 - Current
Battalion Operations Officer
U.S. Army Active Duty
07.2012 - 01.2019
Bachelor of Science - Business Management
United States Military Academy