Alayla Waite
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
9
9
years of professional experience
Work History
Lead Patient Access Representative
Columbia Doctors Medical Group
New York, NY
11.2021 - 01.2024
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Ensured accuracy of all data entered into computer system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Answered phones promptly in a professional manner.
- Provided assistance to internal departments when needed.
- Actively participated in team meetings and training sessions.
Lead Medical Scribe
City MD
10.2018 - 08.2020
- Assist physician in procedures including set up of equipment, drawing blood & performing specific tests (EKG, Lab work, POC tests)
- Responsible for documenting all medical encounters in EMR system ECLINIC
- Responsible for sending prescriptions and proper documents to the appropriate area.
- Responsible for taking patient vitals and medical history
- COVID experience- servicing over 200 + patients a day
- Verifying insurances
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Scanned documents such as x-rays and laboratory results into the patient's electronic chart.
- Provided clerical support to physicians during office hours, including scheduling follow-up appointments and ordering supplies as needed.
Medical Registrar Supervisor
Healthy, Wealthy and Wise Medical Office (Holistic)
09.2017 - 10.2018
- In charge of daily medical administrative tasks such as verifying insurance, billing, co-pay's and creating detailed reports.
- Works directly with the doctor to provide efficient medical visits.
- Efficiently performed office duties involving maintaining guest records.
- Produced and distributed correspondence memos, letters, and forms and assisted with preparation of reports
- Co- Payment
- And insurance verification.
- Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
- Organized and maintained filing systems for patient records in accordance with HIPAA regulations.
Sr. Front Desk Medical Administrator/ Registrar
The 80th ST Residence-Alzheimer's Assisted Living Care
07.2016 - 09.2017
- Responsible for the daily check in/out of patients, billing functions and day-to-day scheduling of patients.
- Served as check-out for patient office visits.
- Answered telephone and provides routine information.
- Scheduled patient follow-up MD appointments.
- Processed medication refill requests.
- Obtained authorizations for ancillary services requested by provider.
- Schedules ancillary services on behalf of patient and prepares requisition.
- Reviews patient health history forms for completeness.
- Mails and or faxes patient reports to referring physicians.
- Verified, reviewed, and updated accuracy of insurance demographic, and guarantor information provided by patients.
Internship - Medical Reception
ICU - Coney Island Hospital Brooklyn, NY
03.2015 - 10.2016
Education
Associate Degree in Nursing - Nursing
FVI School of Nursing And Technology
05-2023
Skills
- Word
- Excel
- PowerPoint
- Access
- Visio
- Outlook
- Windows Vista/XP
- Social Media Management (Facebook, Twitter, Instagram, Pinterest, LinkedIn)
- EMR systems
- Insurance Company Knowledgeable
- Registration Management
Timeline
Lead Patient Access Representative
Columbia Doctors Medical Group
11.2021 - 01.2024
Lead Medical Scribe
City MD
10.2018 - 08.2020
Medical Registrar Supervisor
Healthy, Wealthy and Wise Medical Office (Holistic)
09.2017 - 10.2018
Sr. Front Desk Medical Administrator/ Registrar
The 80th ST Residence-Alzheimer's Assisted Living Care
07.2016 - 09.2017
Internship - Medical Reception
ICU - Coney Island Hospital Brooklyn, NY
03.2015 - 10.2016
Associate Degree in Nursing - Nursing
FVI School of Nursing And Technology
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