Alayna Brooks

Assists with new partner training by positive reinforcement, provides coaching and feedback to partners to ensure operational excellence in presentation.

Provide quality beverages, whole bean, and food products for customers by following recipe and presentation standards.
Organize opening and closing duties, oversee cash handling processes, and conform to health, safety, and sanitation guidelines for all products.
Set a positive example for the shift team and anticipate customer and store needs by constantly
evaluating the environment.
Deliver outstanding service by greeting customers, answering questions, and resolving issues.
Delegate tasks to ensure partners create and maintain the Starbucks experience for all customers.
Act with integrity and honesty to promote the company's culture, values, and mission, while maintaining a calm demeanor during periods of high volume or unusual events.
Assess employee level of knowledge to ensure personnel have an understanding of job expectations.
Support the store manager through providing clear, specific, timely, and respectful feedback on staff performance as well as recognizing changes in emplovee morale.