Alayna Hughes
Hayes,VA
Summary
Experienced professional with a strong background in customer interactions and service solutions. Demonstrates exceptional skills in conflict resolution, communication, and problem-solving, ensuring utmost customer satisfaction and loyalty. Proven ability to collaborate effectively within a team, adapt to changing needs, and consistently maintain a focus on achieving results through efficient, empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Engineer Technician II
Global PCCI (GPC)
Cheatham Annex Naval Base-Williamsburg, VA
03.2021 - Current
- Created inventories based off of drawings provided
- Excellent knowledge with Microsoft Word, Excel, Microsoft Dynamics NAV, and ESSM Enterprise database
- Purchased material that was in accordance with any projects that was being worked on
- Collaborated with engineers in new product introduction phases to develop and verify design changes
- Performed work according to project schedules and high quality standards
- Reviewed technical drawings developed by Engineers
Assistant Manager
Tropical Smoothie Cafe
Yorktown, VA
08.2019 - 12.2020
- Ordered inventory weekly for the entire store while meeting the required budget
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Completed regular inventory counts to verify stock levels
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Supervised day-to-day operations to meet performance, quality and service expectations
Waitress/Cashier Manager
Sweet Tooth Cafe and Bakery
Gloucester, VA
03.2019 - 08.2019
- Operated cash register (POS System) for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Greeted guests warmly and ensured all guests were satisfied throughout their whole meal
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Supervised server staff and simultaneously served personal section of tables
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team
Education
College in Progress - Licensed Practical Nurse (LPN)
Riverside College of Health Sciences
Newport News, VA02-2026
High School Diploma -
Gloucester High School
Gloucester, VA06.2020
Skills
- Engaged Listening Skills
- Flexible Problem Solver
- Service Excellence
- Proven Leadership Skills
- Effective Conflict Management
- Analytical Problem Solving
- Project Assistance
- Microsoft Office Proficiency
- Skilled in Managing Multiple Tasks
Certification
11/23/2024
Timeline
Engineer Technician II
Global PCCI (GPC)
03.2021 - Current
Assistant Manager
Tropical Smoothie Cafe
08.2019 - 12.2020
Waitress/Cashier Manager
Sweet Tooth Cafe and Bakery
03.2019 - 08.2019
College in Progress - Licensed Practical Nurse (LPN)
Riverside College of Health Sciences
High School Diploma -
Gloucester High School
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