Alayna Lawley
Notre Dame,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Manager
Sycamore Drive-In
03.2021 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Trained new employees and helped them get acclimated
- Opened and closed the store, as well as managed cash register duties.
Cashier
Udder Sensation
05.2020 - 08.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Bachelor of Arts - Psychology
University of Notre Dame
Notre Dame, IN05.2027
Skills
- Strong organizational and leadership abilities
- Excellent communication and interpersonal skills
- Event planning and coordination
- Time management and multitasking
- Conflict Resolution
- Customer Service
Leadership Experience
- Representative for Indiana, Teen Advisory Board for Bring Change to Mind
- Editor, Yearbook
- Crisis Text Line Volunteer
Awards
- Salutatorian
- Rotary Youth Leadership Award
- Rising Stars of Indiana Recipient
- Indiana Academic All-Star Nominee
Community Service
- Samaritan's Purse Operation Christmas Child Processing Plant Volunteer
- Salvation Army Bell Ringer
- Library Tutor
- The Letter Project Contributor
Timeline
Manager
Sycamore Drive-In
03.2021 - 08.2023
Cashier
Udder Sensation
05.2020 - 08.2020
Bachelor of Arts - Psychology
University of Notre Dame