Alayna Novine
Racine,WI
Summary
Hi, I'm Alayna. I'm most experienced in fast-paced environments that require the ability to learn and think quickly, adapt to change regularly, and communicate effectively with team members and leaders. I'm known for my strong work ethic and consistent positive attitude.
Overview
4
4
years of professional experience
Work History
Shift Leader/Barista
UWSP Dining
Stevens Point, WI
08.2023 - Current
- Processed orders of up to 300 customers daily
- Leveraged store data and consumer feedback to create new, customized beverages
- Memorized over 75 menu options (not including seasonal specials)
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed cash flow operations of up to $250 to $300.
- Provided friendly and personable customer service, regardless of high or low volume periods.
- Monitored and maintained equipment to ensure operational efficiency.
- Inspected food preparation areas to ensure proper sanitation standards were always met.
- Developed promotional strategies to attract more customers during slow periods.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Trained new employees on company policies, operational procedures, and customer service standards.
Server/Hostess/Bartender
Olive Garden
Racine, WI
03.2023 - Current
- Served lunch and dinner to 50 to 200 customers per shift
- Memorized over 50 menu items (not including rotating specials) to give customized recommendations to guests
- Swiftly resolved conflict to ensure customer satisfaction
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Managed multiple projects of varying sizes at one time
- Upkept a clean environment for all customers and patrons
- Encouraged sales through effective persuasion
- Assisted in preparing salads, appetizers, and desserts to speed up food service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Upheld high standards of sanitation by health department regulations.
Stylist/Sales Associate
Maurices
Racine, WI
08.2021 - 08.2023
- Created an inviting atmosphere through attentive service, friendly attitude, knowledge of products, fashion trends.
- Handled customer inquiries and complaints with professionalism, ensuring satisfaction.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted customers in selecting clothing items based on their individual needs and preferences.
- Managed inventory, ensuring availability of popular sizes and styles.
- Coordinated accessories to complete customer looks, enhancing overall styling effect.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Demonstrated expert product knowledge including fit, fabric content, style options, providing advice on how best to wear each item purchased.
- Handled returns and exchanges according to company policies.
- Scheduled appointments for private styling sessions, optimizing customer convenience.
- Boosted sales by educating clients on merchandise, events and upcoming promotions.
- Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.
Education
Some College (No Degree) - Communication Sciences And Disorders
University of Wisconsin Stevens Point
Stevens Point, WISkills
- Customer service
- Time management
- Food service
- Communication skills
- Restaurant experience
- Leadership
- Issue resolution
- Rules enforcement
- Flexible schedule
- Retail Sales
- Staff training and development
- POS system operation
Timeline
Shift Leader/Barista
UWSP Dining
08.2023 - Current
Server/Hostess/Bartender
Olive Garden
03.2023 - Current
Stylist/Sales Associate
Maurices
08.2021 - 08.2023
Some College (No Degree) - Communication Sciences And Disorders
University of Wisconsin Stevens Point
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