Alayna Ramirez Alfaro
Urbana,IL
Summary
Proven leader and strategic thinker, adept in critical thinking and customer relationship management. Skilled in fostering partnerships and driving brand awareness, demonstrated through effective collaboration and negotiation. Excels in active listening and compassionate client engagement, ensuring seamless service delivery and satisfaction with a personal touch.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Agent
Rector Insurance
04.2024 - Current
- Calculate quotes and educate potential clients on insurance options.
- Establish trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhance cross-selling success by identifying complementary products that will further protect clients' assets or reduce liability exposure.
Customer Service Liaison
Medserv Equipment
01.2024 - 05.2024
- Enhanced patient satisfaction by efficiently resolving inquiries and addressing concerns about their medical supplies.
- Facilitated smooth transitions between health and insurance departments when necessary to address complex client needs effectively.
- Collaborated with team members to ensure seamless service delivery and consistent customer support.
- Maintained accurate records of patient interactions within CRM system, ensuring continuity of service across team members.
Partner Account Manager
DSI Systems, Inc.
08.2019 - 11.2023
- Negotiated profitable contracts with partners, protecting company interests while incentivizing collaboration.
- Implemented marketing campaigns alongside partners to drive brand awareness and generate leads.
- Collaborated closely with partners to identify new business opportunities, expanding the customer base.
- Provided product training for partner sales teams, ensuring they were well-equipped to sell our offerings effectively.
- Served as a liaison between internal teams and channel partners, fostering a seamless working relationship.
Education
Bachelor of Science - Human Development And Family Studies
University of Illinois At Urbana-Champaign
Champaign, IL05.2022
Skills
- Active Listening
- Compassion
- Critical Thinking
- Customer Relationship Management (CRM)
- Decision-Making
- Excellent Communication
- Leadership
- Self-Motivation
- Solution-Focused
- Teamwork and Collaboration
Timeline
Licensed Insurance Agent
Rector Insurance
04.2024 - Current
Customer Service Liaison
Medserv Equipment
01.2024 - 05.2024
Partner Account Manager
DSI Systems, Inc.
08.2019 - 11.2023
Bachelor of Science - Human Development And Family Studies
University of Illinois At Urbana-Champaign