Alayna Stanley
Fort Lauderdale,FL
Summary
Personable customer service professional, dedicated to providing a welcoming, and unforgettable guest experience. Well-versed in operating in a fast-paced environment without compromising guest needs. Recognized for significantly increasing guest check averages by promoting high-profit items, based on guests wants and needs. Collaborative and communicative team member to create a positive and smooth flowing environment in the work place.
Overview
7
7
years of professional experience
Work History
Cocktail Server
The Restaurant People - Nubé Rooftop
03.2024 - Current
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Guided guests through our unique menu and style of service.
- Worked with Tabit POS system to place orders tableside, manage bills, and handle complimentary items.
- Conducted proper wine and bottle service.
- Created a fun and memorable guest experience.
Sales Associate
Memories - The Ritz-Carlton
03.2024 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Server
STARR Restaurants - El Vez
07.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with Aloha POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Upsold high-profit items such as appetizers and top-shelf alcoholic beverages to enhance sales numbers.
- Conducted proper wine service.
Server
Barrio Tacos, Tequila, And Whiskey
11.2022 - 07.2023
- Guided customers through our unique menu and style of service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Upsold high-profit items such as appetizers and top-shelf alcoholic beverages to enhance sales numbers.
Server
The Celeste Tribute Portfolio Hotel
09.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with Aloha POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Upsold high-profit items such as appetizers and top-shelf alcoholic beverages to enhance sales numbers.
- Conducted proper wine service for customers
Server
Buca Di Beppo
05.2021 - 08.2021
- Worked with Aloha POS system to place orders, manage bills, and handle complimentary items
- Created a positive and memorable experience for guests
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Upsold high-profit items such as appetizers and top-shelf alcoholic beverages to enhance sales numbers.
Crew Member
Your Pie Pizza
09.2017 - 03.2019
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
No Degree - Psychology
University of Central Florida
Orlando, FLHigh School Diploma -
Cambridge High School
Milton, GA05.2020
Skills
- Customer Service
- Cash Handling
- Familiarity with POS systems
- High-volume dining
- Speed and Efficiency
- Exceptional customer service
- Reliability and punctuality
- Efficient multitasking
- Teamwork and Collaboration
- Excellent people skills
- Outgoing Personality
References
- Gina Bugayong: Restaurant Manager- 407-988-5601
- Lilli Gilbert: Restaurant General Manager- 321-588-7052
- Mike Prusdnak: Area Director- 407-440-1025
Timeline
Cocktail Server
The Restaurant People - Nubé Rooftop
03.2024 - Current
Sales Associate
Memories - The Ritz-Carlton
03.2024 - Current
Server
STARR Restaurants - El Vez
07.2023 - 04.2024
Server
Barrio Tacos, Tequila, And Whiskey
11.2022 - 07.2023
Server
The Celeste Tribute Portfolio Hotel
09.2021 - 07.2023
Server
Buca Di Beppo
05.2021 - 08.2021
Crew Member
Your Pie Pizza
09.2017 - 03.2019
No Degree - Psychology
University of Central Florida
High School Diploma -
Cambridge High School
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