Alaysha Edwards
Mobile,AL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Infirmary Health Systems
06.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
Customer Service Representative
Results Companies
09.2019 - 10.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Alorica
06.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certificate - Medical Assisting
Frotis College
Mobile, AL05.2021
High School Diploma -
Mattie T Blount High School
Eight Mile, AL05.2017
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Data Entry
- Active Listening
- Problem-solving abilities
- Customer Relations
- Call center experience
Timeline
Medical Assistant
Infirmary Health Systems
06.2021 - Current
Customer Service Representative
Results Companies
09.2019 - 10.2020
Customer Service Representative
Alorica
06.2017 - 08.2019
Certificate - Medical Assisting
Frotis College
High School Diploma -
Mattie T Blount High School