Dedicated customer service professional skilled in data analysis, financial reporting, and team collaboration. Proven track record in resolving customer complaints and enhancing satisfaction through effective communication.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Chipotle
Merced, California
02.2024 - Current
Managed daily customer service operations, enhancing support quality for customers.
Resolved escalated customer complaints, improving customer satisfaction through effective communication.
Delivered efficient and courteous service, fostering positive customer experiences.
Customer Service Cashier
Big 5 Sporting Goods
Merced, California
07.2022 - 01.2024
Processed cash, credit, and debit transactions with accuracy to maintain financial integrity.
Processed customer transactions efficiently at the point of sale.
Resolved customer inquiries to improve satisfaction and foster loyalty.
Guided customers in product location to enhance shopping experience.
Education
Associate of Science - Business Administration And Management
Merced College
Merced, CA
05-2025
Associate of Arts - Accounting
Merced College
Merced, CA
05-2025
High School Diploma -
Le Grand Union Highschool
Le Grand, CA
06-2022
Bachelor of Science - Accounting And Data Analytics
California State University, East Bay
Hayward, CA
04-2026
Skills
Customer service
Customer satisfaction
Effective communication
Team collaboration
Microsoft Excel
Basic math
Problem solving
Data analysis
Financial reporting
Stress management
Timeline
Customer Service Cashier
Chipotle
02.2024 - Current
Customer Service Cashier
Big 5 Sporting Goods
07.2022 - 01.2024
Associate of Science - Business Administration And Management
Merced College
Associate of Arts - Accounting
Merced College
High School Diploma -
Le Grand Union Highschool
Bachelor of Science - Accounting And Data Analytics