Alaysia Moore
Missouri City
Summary
Dedicated Customer Professional skilled in resolving concerns to achieve complete satisfaction while balancing company requirements with customer needs. Demonstrated ability in team building, leadership, and analytical problem-solving, fostering strong customer relations and enhancing employee engagement. Committed to leveraging independent decision-making and interpersonal skills to drive performance and embrace new challenges.
Overview
7
7
years of professional experience
Work History
Senior Scheduling Coordinator
Medline Healthcare Solutions
Houston
01.2025 - 03.2026
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Resolved daily scheduling conflicts, ensuring full shift coverage and minimizing operational backlogs.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Created online scheduling resource, enabling employees to access schedules and time-off requests in real time.
- Cultivated relationships with management and executive team, enhancing collaboration through effective scheduling and communication.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Claims Representative
Livery Mutual
01.2022 - 10.2024
- Processed high volumes of claims efficiently in fast-paced environment, ensuring timely resolutions.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers to resolve outstanding issues and enhance satisfaction.
- Updated claims system to accurately track claim status and facilitate communication with other departments.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
Customer Service Specialist
Target
Houston
06.2019 - 11.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction through timely, targeted solutions.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Developed initiatives to improve customer service and reduce wait times.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Collected customer feedback and implemented process changes to enhance satisfaction.
- Complied with company policies and procedures by encouraging positive and effective a positive and effective work environment among employees.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma -
Houston Can Academy
Houston, TXSkills
Scheduling
- Customer advocacy
- Ticket support system management
- Quality assurance
Issue troubleshooting
Microsoft Office Specialist (MOS) Expert
Customer service expert
Ticket support system management
Good communication skills
Customer Relations
Excellent written and oral communication
Complaint resolution
Recordkeeping strengths
Professional telephone demeanor
Multi-line phone talent
Receiving support
Office management
Bookkeeping
Office administration
Scheduling
Epic
Piedmont
Scheduling
Personal Information
Title: Customer Service Professional
Timeline
Senior Scheduling Coordinator
Medline Healthcare Solutions
01.2025 - 03.2026
Claims Representative
Livery Mutual
01.2022 - 10.2024
Customer Service Specialist
Target
06.2019 - 11.2021
Diploma -
Houston Can Academy