Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alaysia Williams

Houston,TX

Summary

Proven track record in enhancing customer service at Dynata by leveraging critical thinking and data collection skills. Excelled in resolving complaints and improving service quality through meticulous documentation and feedback analysis. Demonstrated expertise in both inbound and outbound calling, ensuring customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

FMA Alliance
Houston, Texas
03.2022 - 09.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service Representative

Dynata
Houston, TX
04.2022 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.

Debt Collector

Santander Consumer USA
North Richland Hills, Texas
01.2023 - 07.2024
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Analyzed customer financial information and determined appropriate payment plans.
  • Verified accuracy of account information and updated records accordingly.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.

Education

High School Diploma -

Chester W. Nimitz Senior High School
Houston,
05-2021

Skills

  • Paperwork Processing
  • Data Collection
  • Documentation
  • Inbound and Outbound Calling
  • Data Entry
  • Critical Thinking

Timeline

Debt Collector

Santander Consumer USA
01.2023 - 07.2024

Customer Service Representative

Dynata
04.2022 - 07.2024

Customer Service Representative

FMA Alliance
03.2022 - 09.2024

High School Diploma -

Chester W. Nimitz Senior High School
Alaysia Williams