Alazar Hadera
Saint Paul,MN
Summary
I am currently studying at Hamlin University, pursuing a double major in Data Science and Criminal Justice. Growing up, I spent much of my time reading and working out, both to understand the world and to pass the time. I also volunteer with Feed My Starving Children and Habitat for Humanity.
Overview
5
5
years of professional experience
Work History
Customer Service Host
The Olde Brick House
10.2022 - 05.2024
- My role involves assisting customers in finding the most suitable seating arrangements to meet their preferences and needs, as well as ensuring the cleanliness and hygiene of the store through deep cleaning procedures.
- Additionally, I play a vital role in fulfilling various operational tasks essential for the smooth day-to-day functioning of the business.
- These tasks range from directly impacting daily performance to providing support functions necessary for the overall operation of the business.
- Contributed to company growth by proactively identifying areas for process optimization within the department.
Front Desk Staff Member
Saint Cloud State University
09.2021 - 05.2024
- I'm the go-to person for students seeking specific books, whether they drop by the library or reach out online.
- Beyond that, I tackle a range of library duties, from tidying up shelves and contributing to special projects to nurturing our greenery and fielding phone calls.
- Those calls often revolve around inquiries about library services or renting equipment.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
Customer Service Coordinator
Hy-Vee
11.2019 - 06.2022
- I deal with orders that total up to five thousand to six thousand dollars daily and also deal with customers regarding a problem or questions they may have concerning the service or items.
- In addition, I serve as a frontline point of contact for our customers.
- This entails addressing any questions, concerns, or issues they may have regarding our services or products.
- Whether it's clarifying product specifications, assisting with order inquiries, troubleshooting issues on the fly, or resolving complaints, I strive to provide exceptional customer service and ensure that each customer's needs are met promptly and effectively.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends, and identifying opportunities for improvement.
Bakery Worker
Whole Food Market
08.2024 - Current
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
Education
Bachelor of Science in Computational Data Science, Bachelor of Arts in Criminal Justice -
Hamline University
Saint Paul, MinnesotaSkills
Process improvement
MYSQL
Customer Service
Report writing and presenting
Critical thinking
Communication
Quick leaner
Complaint Handling
Problem-Solving
Customer Satisfaction
Attention to Detail
Flexibility
Exceptional Organizational skills
Timeline
Bakery Worker
Whole Food Market
08.2024 - Current
Customer Service Host
The Olde Brick House
10.2022 - 05.2024
Front Desk Staff Member
Saint Cloud State University
09.2021 - 05.2024
Customer Service Coordinator
Hy-Vee
11.2019 - 06.2022
Bachelor of Science in Computational Data Science, Bachelor of Arts in Criminal Justice -
Hamline University
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