Hi, I’m
Balakoteswara Koonapareddy
Customer Service
Lawrenceville,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
55
years of professional experience
4
years of post-secondary education
4
Languages
Work History
Walmart, 1400Lawrenceville , Georgia
Customer Service Host
09.2020 - Current
Job overview
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
NRI General HospitalMangalagiri , Andhra Pradesh,India
Nursing Superintendent
12.2006 - 02.2016
Job overview
- Managed 350 nurses and nursing activities in 700-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
Arabian American Oil Company Dhahran, Saudi Arabia
Charge Nurse
07.1975 - 02.2005
Ministry Of HealthBahrain , Bahrain Arabian Gulf
Staff Nurse
07.1970 - 07.1973
Christian Mission Hospital Vellore , Tamil Nadu, India.
Staff Nurse
02.1968 - 05.1970
Job overview
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Education
Catherine Booth School of Nursing Nagercoil, Tamilnadu, India
Higher Grade Nursing from General Nursing
07.1964 - 01.1968
Skills
Active Listening
undefinedTimeline
Customer Service Host
Walmart, 1400
09.2020 - Current
Nursing Superintendent
NRI General Hospital
12.2006 - 02.2016
Charge Nurse
Arabian American Oil Company
07.1975 - 02.2005
Staff Nurse
Ministry Of Health
07.1970 - 07.1973
Staff Nurse
Christian Mission Hospital
02.1968 - 05.1970
Catherine Booth School of Nursing
Higher Grade Nursing from General Nursing
07.1964 - 01.1968