Summary
Overview
Work History
Education
Skills
Timeline
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Gregory Robbins

Sarasota,FL

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction at Chick Fil A. Skilled in active listening and problem-solving, adept at maintaining cleanliness and managing customer relations. Demonstrated ability to improve service delivery by 20%, showcasing critical thinking and customer service excellence.

Overview

2
2
years of professional experience

Work History

Customer Service Representative, Host

Chick Fil A
10.2023 - 07.2024

Cashier

Customer service

Cleanliness

Dining Room

Restrooms

Stocking

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Delievery Driver

Dominos Pizza Inc.
03.2023 - 10.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

Delievery Driver

Papa Johns
09.2022 - 05.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.

Education

Bachelor Of Science - Filmmaking

Full Sail University
Winter Park, FL
12.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution

Timeline

Customer Service Representative, Host

Chick Fil A
10.2023 - 07.2024

Delievery Driver

Dominos Pizza Inc.
03.2023 - 10.2023

Delievery Driver

Papa Johns
09.2022 - 05.2023

Bachelor Of Science - Filmmaking

Full Sail University
Gregory Robbins