Rick D Feliz King
Keyport,NJ
Summary
Dynamic and bilingual customer service specialist with a proven track record. Adept in complaint resolution and customer relations, enhanced customer loyalty through empathetic service and effective problem-solving. Demonstrates high service standards, critical thinking, and sales expertise, resulting in significant improvements in customer satisfaction and service efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative & Host
Cloud 9 Lounge
Dominican Republic
03.2024 - 11.2024
- Monitored cash drawers and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Sought ways to improve processes and services provided.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Sandwich Artist
SUBWAY®Restaurants
South Brunswick, Nj
08.2022 - 12.2022
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Greeted guests, promoted specials, and took orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Kept workplace clean and organized in line with restaurant policies.
Flooring Helper
Parra’s Flooring
Dominican Republic
02.2022 - 08.2022
- Operated variety of power tools and hand tools.
- Facilitated smooth installation processes by assembling necessary equipment prior to each project start date.
- Followed safety protocols on job sites.
- Assisted in delivering excellent results through proper subfloor preparation, leveling, and moisture testing.
- Participated in post-installation inspections, making adjustments as necessary for optimal results.
Education
FRANKLIN HIGHSCHOOL
500 Elizabeth Ave Somerset, NJ 08873South Brunswick Highschool
750 Ridge Rd Monmouth Junction, NJ 08852Skills
- Customer service
- Bilingual
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Client relations
- Complaint resolution
- Call center operations
- Staff training
- Sales expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative & Host
Cloud 9 Lounge
03.2024 - 11.2024
Sandwich Artist
SUBWAY®Restaurants
08.2022 - 12.2022
Flooring Helper
Parra’s Flooring
02.2022 - 08.2022
FRANKLIN HIGHSCHOOL
South Brunswick Highschool