Alba Aponte
Rochester,NY
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Food Server
Rochester School District
03.2023 - 06.2023
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
Nail Technician
Alba's Nail Salon
05.2017 - 11.2022
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Responded to customer requests and concerns about gel application and nail art designs.
- Educated clients on proper use of salon products.
Cashier
Express Food Store
01.2015 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Technical Diploma - Nail Technician
Leston College
Bayamon, PR05.2014
GED -
Bayamon Public School
Bayamon P.R.05.1993
Skills
- Inventory Control
- Schedule Management
- Customer-Oriented
- Safety Understanding
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Supervisor
CVS Pharmacy
07.2023 - Current
Food Server
Rochester School District
03.2023 - 06.2023
Nail Technician
Alba's Nail Salon
05.2017 - 11.2022
Cashier
Express Food Store
01.2015 - 03.2018
Technical Diploma - Nail Technician
Leston College
GED -
Bayamon Public School