Eberd Amilcar
Pompano Beach
Summary
Results-driven Shift Supervisor with proven expertise in staff management, problem-solving, and operational efficiency. Enhanced team productivity and customer satisfaction through effective training and mentoring initiatives. I have developed skill which transfer easily and effectively towards any leadership style environment or role.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Pompano Beach, FL
12.2024 - Current
- Supervised daily operations to ensure efficient service and high-quality customer experiences.
- Trained and mentored team members on beverage preparation and customer service standards.
- Managed inventory levels, ensuring stock availability for peak service times.
- Implemented operational improvements to enhance workflow and reduce wait times.
- Resolved customer complaints promptly, maintaining positive brand reputation and loyalty.
- Conducted regular quality checks on beverages and food items to maintain product standards.
- Fostered a collaborative team environment, encouraging communication and teamwork among staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Promoted business' development by building and maintaining relationships with new clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Barista
Starbucks, Barista
Pompano Beach, FL
10.2022 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Trained new baristas on equipment operation and customer service techniques.
- Engaged with customers to provide personalized recommendations and enhance their experience.
Education
High School Diploma -
Blanche Ely High School
Pompano Beach, FLSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Staff development
- Inventory control and record keeping
- Operations management
- Safety awareness
- Conflict resolution techniques
- Inventory control
- Policy enforcement
- Strategic planning
- Scheduling coordination
- Inventory management
- Staff scheduling
- Continuous improvement
- Document management
- Financial management
- Safety
- Sales monitoring
- Labor and food cost control
- Team leadership
- Problem-solving
- Team supervision
- Positive attitude
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Team collaboration and leadership
- Customer service management
- Goal setting and tracking
- Conflict resolution
- Complaint resolution
- Inventory counts
Languages
Haitian Creol
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
12.2024 - Current
Barista
Starbucks, Barista
10.2022 - Current
High School Diploma -
Blanche Ely High School