ALBA FLORES
GAINESVILLE,GA
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Longstreet Clinic. Excelled in problem-solving and active listening, significantly improving patient registration processes and insurance handling. Skilled in critical thinking and customer service, adept at boosting efficiency and streamlining operations.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Longstreet Clinic
07.2015 - 11.2022
Register patients, update insurance information, answering incoming phone calls, medical records, faxes, taking g payments, getting approval for testing through health insurance.
Customer Service Representative
Ngpg
11.2000 - 07.2015
Register patie ts, answering incoming phone calls, taking payments, handling faxes, medical records.
Education
High School Diploma -
Alferez Real
Cali, Colombia Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Elementary
Timeline
Customer Service Representative
Longstreet Clinic
07.2015 - 11.2022
Customer Service Representative
Ngpg
11.2000 - 07.2015
High School Diploma -
Alferez Real