Alba George
Dallas,USA
Summary
Highly motivated employee seeking opportunity to expand skills and contribute to company success and seeking growth opportunities within the company.Professionally skilled in hardworking, leadership and time management. Extended experience in the areas of costumer service and businesses operations
Overview
6
6
years of professional experience
Work History
Customer Care Agent
Government Window LLC
02.2024 - Current
- Managed high call volume while maintaining exceptional service quality for all customers
- Guided clients and costumers to the appropriate department
- Cross training, with verification and clients . large amounts of transactions .
- Handled escalated calls professionally, maintaining professional communication . Resolving issues.
- Facilitated smooth transitions year round
Sales and Leasing Associate
Allatoona Landing Marine
12.2021 - 02.2024
- Provided guest with positive experience and professional impression, developing lasting relationships with guest and building loyalty.
- Handled significant financial transactions and ensured accurate record-keeping.
- Handling phone calls from all around the marina and campground .
- Conducted daily procedures for opening and closing. Daily deposit, opening and closing registers. Set any new rates or discounts.
- Managed guest arrivals and departures efficiently , extended stays or early departures.
- Took future / potential costumers to look at campground spots and boat slips , discussed pricing and monthly budget/ wants and needs.
Apparel Sales Associate
Cabelas
09.2021 - 12.2021
- Prepared merchandise for sale, including tagging, hanging and folding items. Maintain accurate inventory, counts to be put out.
- Supported promotions and special events with accurate, updated signage on major holidays.
- Maintained customer satisfaction, quickly resolving issues.
Sales Advisor
H&M Hennis & Mauritz
08.2019 - 07.2021
- Build and maintained relationship with peers and upper management to drive the team to success.
- Worked as a team to unload truck products and be worked out to the floor, maintain new prince changes and trendy styles
- Trained new team members on the register, morning/night procedures
Education
Kell High School
Woodstock Ga05.2019
Skills
- Bilingual (Spanish )
- Communication / Leadership
- Relationship Building
- Time Management
- Adaptability
- Critical thinking
- Costumer service skills
- Sales Management
LANGUAGE
Spanish - Fluent
Timeline
Customer Care Agent
Government Window LLC
02.2024 - Current
Sales and Leasing Associate
Allatoona Landing Marine
12.2021 - 02.2024
Apparel Sales Associate
Cabelas
09.2021 - 12.2021
Sales Advisor
H&M Hennis & Mauritz
08.2019 - 07.2021
Kell High School
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