Open To Work
CLAUDIA TABOADA
Miami Cancer Institute
Miami,Florida
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart Time
Location Preference
HybridRemoteOn-Site
Location:
Miami, Florida
Open to relocation:
No
Minimum Desired Compensation
$45000/yr
Important To Me
Healthcare benefitsWork from home optionCareer advancementPaid time offFlexible work hours
2
Languages
15
Years of experience
Customer service professional with proven history of providing high-quality care and support. Expertise in resolving customer concerns and enhancing service efficiency. Team-oriented and results-focused, adaptable to changing needs, and skilled in communication and problem-solving. Eager to contribute to a dynamic team within an organization that values growth and development.
Work History
Customer Care Agent
4 Months- Resolved patient inquiries efficiently, delivering exceptional customer service in high-pressure environments.
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed high call volume while maintaining exceptional service quality for all customers.
- Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department.
- Conducted regular quality assessments, ensuring consistent adherence to company standards of excellence in customer care.
- Contributed toward a positive working environment by actively supporting colleagues during busy periods or when faced with challenging situations.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Front Desk Receptionist
3 Years 4 Months- Greeted patients at front desk, handled check-in procedures, collected co-pays, and completed daily closing tasks.
- Scheduled, coordinated and confirmed appointments, verified insurance and updated patient records.
- Resolved customer issues promptly and escalated to supervisor when necessary.
- Answered multi-line phone system, responding to inquiries and directing calls to appropriate departments.
- Maintained confidentiality of sensitive data to protect patient information.
- Trained new team members on company procedures, customer service and issue resolution.
Medical Biller & Coder; Surgical Coordinator
7 Years 4 Months- Verified patient insurance and authorized diagnostic tests, ensuring alignment with insurance coverage.
- Reviewed patient diagnosis codes to verify accuracy. Entered patient demographic and billing information in a database.
- Processed payments via telephone and in person, maintaining accuracy and efficiency in financial transactions. Deposited checks remotely.
- Authorized surgeries with insurance companies.
- Answered high volume of calls and provided excellent customer service.
- Ordered medical and office supplies to ensure operational efficiency.
Education
Medical Biller & Coder
High School Diploma
Skills
Over 20 years of customer service
Able to handle multi-line telephone systems
Proficient with EMR systems: Practice Suite & ECW
Proficient in Microsoft Office: Word
Excel
Knowledgeable in medical terminology & medical equipment
Bilingual (English & Spanish)
45 Wpm
Able to learn proprietary systems & applications quickly and efficiently.
Remote office availability
Phone etiquette
Multitasking and organization
Customer service
Appointment scheduling
Call center experience
Payment processing
Complaint handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Care Agent
Miami Cancer Institute
08.2023 - 12.2023Read More
Front Desk Receptionist
Dr. I. Anthony Cardella
04.2016 - 08.2019Read More
Medical Biller & Coder; Surgical Coordinator
Dr. Allan M. Jorge
08.2008 - 12.2015Read More
Coral Gables Senior High School
High School Diploma
Read More
Medvance Institute
Medical Biller & Coder
Read More
Miami-Dade College
Read More