Alba Gil Del Río

• Assisted customers in selecting frames that match personal style and preferences.
• Styled eyewear collections to enhance customer appearance and satisfaction.
• Maintained knowledge of current eyewear trends and product offerings.

• Recommend eyewear based on each patient's prescription, lifestyle, occupation, and facial features.

• Adjust and fit eyewear for optimal comfort and vision.

• Educate patients on premium lens options and coatings.

• Take detailed measurements for progressive and HD single-vision lenses.

• Troubleshoot progressive and single-vision lenses.

• Facilitated effective communication between optometrists and patients to enhance the eyewear selection process.

• Managed medical billing and end-of-month insurance reporting while ensuring compliance with HIPAA and OSHA regulations
• Supported doctor in performing non-invasive procedures to enhance patient care.
• Conduct visual field tests to measure field of vision
• Analyzed monthly statements for HEA, Perfect Optical, and ABB to ensure accuracy and timely processing
• Perform optical adjustments and repairs
• Verify 1-800 contacts prescription forms and fax back
• Oversee medical billing, end of month insurance reports, and maintain HIPAA and OSHA regulations
• Review monthly statements including HEA, Perfect Optical, and ABB
• Guided over 100 monthly patients in selecting frames that align with their desired style and color

• Answered telephones, greeted 350+ patients, and entered patient demographics into medical database to ensure accurate patient records
• Verified patient insurance
• Authorized drug refills and provided detailed prescription information to pharmacies
• Answered telephones, greeted over 350 patients, and accurately entered patient demographics into the medical database
• Ensured that patients and visitors were escorted to service areas beyond reception rooms
• Authorized drug refills and communicated prescription details to pharmacies, ensuring timely medication access for patients
• Organized and maintained a clean, efficient, and confidential work area
• Streamlined communication between patients and doctors, enhancing patient experience and facilitating efficient care delivery

• Conducted basic eye tests and provided chair-side assistance to enhance patient experience during exams
• Fitted finished eyeglasses for customers by heating and shaping plastic frames for optimal comfort
• Adjusted finished eyeglasses to fit the customer by heating and shaping plastic frames
• Managed patient calls and efficiently scheduled over 30 appointments daily to streamline office operations
• Answered patient calls and scheduled over 30 appointments daily
• Acknowledged for maintaining excellent attendance and punctuality during shifts
• Recognized for outstanding customer service, attendance, and punctuality