Alba Gutierrez
Alight
Edinburg,TX
2
Languages
6
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Customer Service Representative II
4 Years- Managed numerous translations requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Bilingual Team Lead
1 Year 1 Month- Managed numerous translations requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
Customer Service Representative
5 Months- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Associate of Arts - Education
Skills
Spanish Interpreting
Coaching and Development
Family Medical Leave Act (FMLA)
Customer Inquiries
Active Listening
Verbal and Written Communication
Decision Making
Team Leadership
Reading Comprehension
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative II
Alight
08.2022 - CurrentRead More
Bilingual Team Lead
Maximus
04.2021 - 05.2022Read More
Customer Service Representative
Humana
11.2020 - 04.2021Read More
South Texas College
Associate of Arts from Education
Read More