CELESTE CASTILLO
Rancho Cucamonga,CA
Summary
Diligent Front End Manager with excellent communication and people skills. Resourceful problem solver, providing required resources to maximize efficiency and customer service. Excellent organizational and multitasking skills. Motivated team leader and office management professional, skilled in building relationships with office team members and all levels of the management team. Proficient in computer programs, such as Microsoft Office Suite applications. Train and mentor staff in job functions. Evaluate performance and assist team members in improving performance.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Representative
California Career Colleges
Sacramento, CA
08.2021 - Current
- Handled inquiries related to benefits and eligibility in a professional resourceful, empathetic manner
- Works in a high pase call center volume with the upmost professionalism.
- Determine eligibility by comparing customer information to requirements.
- Maintained quality results by adhering to attendance, Performance and quality standards; and followed strict confidentiality standards.
- Completes call notes and call reports as necessary in updating them in the CRM
Office Manager
Dr
Riverside, Ca
09.2019 - 03.2020
- Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen
- Administered office budget without overage using excellent cost control and prioritization skills
- Reviewed daily reports in detail and resolved any identified discrepancies
- Trained new employees in all aspects of office practices and procedures
- Interviewed, hired, and onboarded new employees with qualifications matching requirements.
Office Manager
Interdent Corp
Riverside, CA
02.2016 - 09.2019
- Reviewed daily reports in detail and resolved any identified discrepancies
- Evaluated customer issues and complaints and developed amicable solutions
- Oversaw all aspects of office management, including HR functions, file management, and office inventory.
Customer Service Representative
Humane society
Pomona, Ca
03.2014 - 02.2016
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues
- Prepared order sheets and sent out invoices and statements for payments due
- Answered incoming calls and assisted customers with questions.
Education
High School Diploma -
Sierra
Skills
- CC
- May 2002
- Conflict management Staff hiring
- Financial reporting Customer service
- Administrative support Employee supervision
- Administrative oversight
- Customer Data Confidentiality
- Strong Telephone Etiquette
- Spanish Interpreting
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Call Documentation
Timeline
Bilingual Customer Service Representative
California Career Colleges
08.2021 - Current
Office Manager
Dr
09.2019 - 03.2020
Office Manager
Interdent Corp
02.2016 - 09.2019
Customer Service Representative
Humane society
03.2014 - 02.2016
High School Diploma -
Sierra