Alba Hernandez Lopez
Santa Fe,NM
Summary
Experienced professional within 8+ years in customer services and safety. Delivering exceptional customer service, resolving conflict and fostering strong relationship with individuals from different diverse background. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional customer experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and customers.
Overview
1
1
Language
9
9
years of professional experience
Work History
Medical Receptionist / Scheduler
Xray Associates of New Mexico
Santa Fe, NM
08.2025 - Current
- Verify patient demographics, insurance information, and appointment details.
- Collect co-pays and other patient payments.
- Schedule and reschedule imaging appointments.
- Make appointment reminder and confirmation calls.
- Review exam preparation instructions with patients.
- Answer incoming phone calls and direct callers appropriately.
- Obtain prior authorizations and physician orders as needed.
- Maintain accurate patient records and documentation.
- Assist with report and image management.
- Provide support to various imaging departments as needed.
- Ensure compliance with HIPAA and company policies.
Fulfillment Expert / Inbound
Target
Santa Fe, NM
08.2017 - Current
- Execute a detailed, accurate and efficient sorting operation.
- Stock, organize and store reserve product and straighten merchandise on sales floor.
- Maintain product availability on the sales floor for GM categories.
- Operate powered equipment as necessary while unloading freight or moving merchandise.
- Select items for order pickup, drive up and ship to home for digital guest orders.
- Deliver quality and accuracy with each order while meeting timeliness goals.
- Maintain your workspace and supplies; keep equipment and designated areas organized and supplies in stock.
- Properly use equipment while following safety best practices.
Medical Office Specialist
Christus Healthcare
Santa Fe, NM
07.2021 - 09.2023
- Accurately inputs all required data elements for scheduling and registration, including patient demographic, financial information, guarantor information, and relevant notes associated with the encounter.
- Verifies insurance eligibility and obtains necessary authorizations for services rendered.
- Calculates and collects the estimated patient portion based on benefits and contract reimbursement as well as prior balances.
- Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents.
- Accurately inputs all required data elements for scheduling and registration, including patient demographic, financial information, guarantor information, and relevant notes associated with the encounter.
- Calculates and collects the estimated patient portion based on benefits and contract reimbursement as well as prior balances.
- Works with HPWT (High Performance Work Teams) to maintain an efficient, clean, and orderly workplace using 5S principles and practices once implemented in the work unit.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NM05-2017
Skills
Organization Skills
Time Management
Problem Solving
Microsoft Office (Word, PowerPoint, Outlook)
Verbal/ Written Communication
Customer Service
Ability to learn new things rapidly and adapt to new environments
HIPAA Compliance
Date Entry
Payment collection
Languages
Spanish
Professional Working
Timeline
Medical Receptionist / Scheduler
Xray Associates of New Mexico
08.2025 - Current
Medical Office Specialist
Christus Healthcare
07.2021 - 09.2023
Fulfillment Expert / Inbound
Target
08.2017 - Current
High School Diploma -
Santa Fe High School