Mary Rumfola
CPG
Clearfield,PA
Organized and efficient Medical Receptionist with strong skills in patient scheduling and billing. Demonstrated success in streamlining clinic workflows and maintaining HIPAA compliance, contributing to enhanced patient satisfaction and operational effectiveness.
3
Years of experience
Work History
Medical Receptionist / Scheduler
3 Years 1 Month
CPG - Clearfield, PA | 07.2023 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers, enhancing service delivery.
- Processed patient registrations and insurance verifications, ensuring accuracy of information.
- Implemented electronic health record (EHR) systems for efficient data management and retrieval.
- Addressed patient inquiries and concerns promptly, contributing to positive patient experiences.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Health Sciences
Lock Haven University - Clearfield, PA
Certified Nursing Assistant - CNA
PA Department of Health
Coding & Billing - Medical Coding & Billing
Lock Haven Univesity - Clearfield, PA
06-2024
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
HIPAA compliance
Appointment setting
Insurance verification
Timeline
Medical Receptionist / Scheduler
CPG
07.2023 - CurrentRead more
Lock Haven University - , Health Sciences
Read more
PA Department of Health - Certified Nursing Assistant, CNA
Read more
Lock Haven Univesity - Coding & Billing, Medical Coding & Billing
Read more