Alba Mendez
Huntington Park,CA
Summary
Dynamic Sales Manager with a proven track record at LA Fitness, excelling in relationship building and strategic planning. Successfully increased sales revenue through innovative strategies and motivated teams. Bilingual and adept at client relationship management, fostering loyalty and driving business growth while enhancing team performance and engagement.
Overview
2024
2024
years of professional experience
Work History
Sales Manager
LA Fitness
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Associate
24 Hour Fitness
Compton, CA
02.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
General Manager
LA Fitness
Baldwin Park, CA
09.2017 - 01.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Activity Coordinator
Gateways Hospital and Mental Health Center
Los Angeles, CA
08.2015 - 09.2017
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Maintained and ordered supplies for activities.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
- Evaluated program effectiveness through regular feedback sessions, making necessary adjustments to enhance future experiences.
Education
High School Diploma - Substance Abuse Counseling
South East
South Gate, CA04.2013
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Sales expertise
- Client relationship management
- Strategic planning
- Positive and upbeat
- Sales process
- Sales planning
- Sales tracking
- Goal setting
- Sales coaching
- Rapport and relationship building
- New business development
- KPI tracking
- Lead generation
- Decisive
- Employee motivation
- Bilingual in language
- Team oversight
Languages
Spanish
Full Professional
Timeline
Sales Associate
24 Hour Fitness
02.2023 - 01.2024
General Manager
LA Fitness
09.2017 - 01.2022
Activity Coordinator
Gateways Hospital and Mental Health Center
08.2015 - 09.2017
Sales Manager
LA Fitness
High School Diploma - Substance Abuse Counseling
South East