Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Alba Morales

Lincoln,NE

Summary

Compassionate and adaptable professional with over 5 years of combined experience in healthcare, food service, and team training. Proven ability to remain calm and effective in high-pressure situations, including medical emergencies, while ensuring full compliance with safety protocols. Demonstrates strong leadership, emotional intelligence, and a commitment to excellent service. Bilingual in Spanish and English, with strong communication and conflict resolution skills. Experienced in delivering exceptional customer care, mentoring team members, and adapting quickly in fast-paced, diverse environments—all while upholding the highest standards of safety and professionalism. Actively pursuing a Flight Attendant role to combine my passion for helping others with my dedication to safety and care

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Bryan Health, East Campus
Lincoln, NE
10.2022 - Current
  • Delivered compassionate, efficient care while monitoring patients' conditions, assisting with mobility, hygiene, and vitals sings.
  • Adapted quickly to various units and patients needs, maintaining high-quality care and professionalism in every environment.
  • Collaborated with interdisciplinary teams under pressure, responding effectively to emergencies and prioritizing patient safety.
  • Maintained accurate documentation, adhere to HIPAA standars, and reinforced infection control practices.
  • Trained and mentored new CNA's on patient care techniques, hospital policies, safety standars, and ensure readiness for independent floor work.
  • Completed ongoing trainings and maintained up-to-date certifications and participated in regular in-service trainings and competency reviews

HHA/CMA

Elite Professionals Home Care
Lincoln, NE
02.2022 - 10.2022
  • Provided daily personal care with empathy and professionalism, ensuring client dignity and comfort.
  • Built trust and symphaty with clients and families from diverse backgrounds.
  • Adjusted quickly to new clients, home environments, and care routines.
  • Administered oral and topical medications to clients in accordance with prescribed schedules.
  • Maintained accurate records and ensured compliance with care plans and safety protocols.

Restaurant Waitress

Cielito Lindo Mexican Restaurant
Lincoln, NE
08.2020 - 09.2021
  • Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and handling special requests with professionalism.
  • Resolved customers concerns efficiently, maintaining a positive dining experiece under pressure.
  • Collaborated with team members to provide excellent service.
  • Communicated effectively with diverse clientele, enhancing guest experience.
  • Balanced multiple tasks and priorities, demostrating adaptability and time management skills.

Crew Member

McDonald's Restaurant
Lincoln , NE
11.2019 - 04.2021
  • Adapted quickly to various roles including cashier, food preparation and drive-thru to support the team.
  • Mentored new staff to ensure they had the skills needed to work independently.
  • Provided high-volume customer service in a fast-paced environment, handling guests concerns and resolved issues calmly and efficiently.
  • Maintained cleanliness and food safety standards in accordance with health regulations.

Education

CNA Class

Bryan College of Health Sciences
Lincoln, NE
04-2021

English-as-a-Second-Language Education

Lincoln Literacy
Lincoln, NE
03-2021

English-as-a-Second-Language Education

Southeast Community College
Lincoln, Nebraska, NE
08-2020

High School Diploma -

INTECAP CE1
Escuintla, Guatemala
08-2019

Skills

  • Quality customer service and communication
  • Emergency response and safety awareness
  • Leadership and team collaboration
  • Adaptability and problem solving
  • Technical and professional skills
  • Emotional Intelligence
  • Organizational skills

Affiliations

  • Animal rescue volunteer - travel annually to Guatemala to support stray dogs rescue.
  • Regular strength training.
  • Salsa and bachata dancing.

Accomplishments

  • President's Award for Language & Literacy Achievement
  • Multiple nominations to the TULIP award.

Certification

  • CNA - Certified Nursing assistant.
  • BLS - Basic Life Support.

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Patient Care Technician

Bryan Health, East Campus
10.2022 - Current

HHA/CMA

Elite Professionals Home Care
02.2022 - 10.2022

Restaurant Waitress

Cielito Lindo Mexican Restaurant
08.2020 - 09.2021

Crew Member

McDonald's Restaurant
11.2019 - 04.2021

CNA Class

Bryan College of Health Sciences

English-as-a-Second-Language Education

Lincoln Literacy

English-as-a-Second-Language Education

Southeast Community College

High School Diploma -

INTECAP CE1

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Alba Morales