ALBA PIRELA-MORALES
Worcester,MA
Summary
Proactive and reliable multitasker with excellent organization skills and ability to prioritize patient needs and coordinate daily basic care needs. Highly motivated team player with excellent written and verbal communication skills, attention to detail, and passion for process improvement efforts.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
UMASS
01.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Hospital service technician
Areotek
01.2023 - 01.2024
- Sterilizing, cleaning, processing, assembling, storing, and distributing medical supplies
Sales rep
T-Mobile
07.2019 - 03.2022
- Answer incoming calls and work to sell prospective customers products and services
Education
High School Diploma - Business
North high school
Worcester, Massachusetts05.2018
Skills
- Team work
- Communication
- Adaptability
- Scheduling appointments
- Sterilization procedures
Timeline
Hospital service technician
Areotek
01.2023 - 01.2024
Patient Service Representative
UMASS
01.2022 - Current
Sales rep
T-Mobile
07.2019 - 03.2022
High School Diploma - Business
North high school
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