ALBA QUILES
Downey,CA
Summary
Specialist in providing a patient-focused approach to customer service by assisting members navigate the complex healthcare system. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
12
12
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Case manager/ HIV patients
Wesley Health Center
8 2019 - Current
- Assist clients with completing their enrollment with medical care coordinator provided patients consent forms
- Register client in case watch assist patient with appointments, food bank, referrals, dental appointments and transportation
- Schedule appointments to apply for the aids drug assistance program (OA-HIPP)
- Collect and enter client data into the Los Angeles County case watch system
- Provide referrals for mcc clients and follow up accordingly
- Provide interpretation assistance to non-English speaking clients
- Input and maintain all necessary logs and data.
Client Services, Eligibility and Data Specialist
To Help Everyone Wellness Center
08.2015 - 08.2019
- Assist clients with completing their enrollment in the aids drug assistance program (OA-HIPP)
- Collect and enter client data into the Los Angeles County case watch system
- Provide referrals for non-mcc clients and follow up accordingly
- Provide interpretation assistance to non-English speaking clients
- Input and maintain all necessary logs and data.
Public Administrative Analyst
University of California, Los Angeles
05.2015 - 01.2019
- Responsible for overseeing the day-to-day study operations of a National Institute of Mental Health funded randomized control trial
- Responsible for recruitment, screening, enrollment, data collection/management, and retention according to study protocol in HIV clinics in LA County
- Provide quality assurance of study data, prepare regular progress reports and make recommendations to improve study operations.
Member Services
Alta-Med
10.2012 - 05.2013
- Ensured the smooth operations for setting up and implementing office systems to facilitate the smooth flow of the front office and lobby activities, including, calls, assisting members with authorizations, verifying insurance, payments and monthly retention.
Education
Substance Abuse Prevention And Control (DPH-SAPC) - Substance Abuse Couselor
Tarzana Treatment Centers College
Woodland Hills, CA 05.2001 -
Skills
Excellent Communication
Certification
Coping With Hope :Ending the HIV Epodemic by Adressing Syndemics
Timeline
Infection Control and Prevention in Nonhospital Settings
05-2024
Coid-19 HIPPA Matters :privacy and Security Expectations During a Crisis
05-2024
Coping With Hope :Ending the HIV Epodemic by Adressing Syndemics
04-2024
Client Services, Eligibility and Data Specialist
To Help Everyone Wellness Center
08.2015 - 08.2019
Public Administrative Analyst
University of California, Los Angeles
05.2015 - 01.2019
Member Services
Alta-Med
10.2012 - 05.2013
Substance Abuse Prevention And Control (DPH-SAPC) - Substance Abuse Couselor
Tarzana Treatment Centers College
05.2001 -
Case manager/ HIV patients
Wesley Health Center
8 2019 - Current
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