Alba Zamora
Miami,FL
Summary
Detail-oriented and professional with bilingual abilities that enhances strong self-development leadership representative. Strong educational background and poised demeanor excel in communication, ensuring clear and concise interactions. Hardworking and passionate job seeker with strong organizational skills that make an asset to any team. Eager to secure a job position to contribute to achieving teamwork goals and make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Concierge
Wynwood 25 5th Concierge Avenue
09.2022 - 09.2023
- Answered telephones and greeted visitors to assist, answer questions and directly
- Assisted with luggage handling, valet services and concierge services
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
- Maintained accurate and up-to-date records of guest information.
Front desk agent
Iconbrickell
03.2021 - 12.2022
- Provide guests with clear, up-to-date information on services and promotions
- Keep the front desk clean, attractive, and uncluttered
- Trained new staff members in customer service techniques and hotel operations
- Answered phone promptly and directed incoming calls to correct offices
- Recognized by management for providing exceptional customer service.
Cashier Team Lead
Chipotle
05.2020 - 10.2021
- Trained team members on cash register operation and cash handling
- Quickly and accurately counted drawers at start and end of each shift
- Communicated with customers and team members to solve problems
- Processed checks, cash and credit purchases or refunds.
FOH Supervisor
Rosetta Bakery
03.2019 - 08.2021
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectation
- Resolved guests complaints while maintaining positive customer environment
- Performed cash handling activities and secured nightly bank deposit
Auxiliary Salon Stylist - Assistant Manager
Miami, Florida
10.2017 - 02.2019
- Cut hair using clippers, scissors, razors and trimmers.
- Provided HR administrative assistance to management team.
- Performed administrative tasks such as filing client records and ordering supplies.
- Assisted in scheduling appointments, answered phones, and managed bookkeeping duties.
FOH Team Member
Smoothie King
05.2017 - 04.2018
- Trained new staff in front-of-house procedures, customer relations and cleaning
- Increased sales significantly by upselling higher-end products to customers.
- Restocked kitchen supplies including food products and utensils.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2021
Skills
- Microsoft
- Marketing sales
- Front desk support
- Punctuality
- Training and mentoring
- Social platform
- Time Management
- Salon Industry Knowledge
- Eyebrow Shaping
- Digital literacy
- Flexibility
- Interpersonal skills
- Hospitality service expertise
Languages
English
Spanish
Italian
Timeline
Concierge
Wynwood 25 5th Concierge Avenue
09.2022 - 09.2023
Front desk agent
Iconbrickell
03.2021 - 12.2022
Cashier Team Lead
Chipotle
05.2020 - 10.2021
FOH Supervisor
Rosetta Bakery
03.2019 - 08.2021
Auxiliary Salon Stylist - Assistant Manager
Miami, Florida
10.2017 - 02.2019
FOH Team Member
Smoothie King
05.2017 - 04.2018
High School Diploma -
Miami Senior High School