Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alba Zamora

Alba Zamora

Miami,FL

Summary

Detail-oriented and professional with bilingual abilities that enhances strong self-development leadership representative. Strong educational background and poised demeanor excel in communication, ensuring clear and concise interactions. Hardworking and passionate job seeker with strong organizational skills that make an asset to any team. Eager to secure a job position to contribute to achieving teamwork goals and make a meaningful impact.

Overview

6
6
years of professional experience

Work History

Concierge

Wynwood 25 5th Concierge Avenue
09.2022 - 09.2023
  • Answered telephones and greeted visitors to assist, answer questions and directly
  • Assisted with luggage handling, valet services and concierge services
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
  • Maintained accurate and up-to-date records of guest information.

Front desk agent

Iconbrickell
03.2021 - 12.2022
  • Provide guests with clear, up-to-date information on services and promotions
  • Keep the front desk clean, attractive, and uncluttered
  • Trained new staff members in customer service techniques and hotel operations
  • Answered phone promptly and directed incoming calls to correct offices
  • Recognized by management for providing exceptional customer service.

Cashier Team Lead

Chipotle
05.2020 - 10.2021
  • Trained team members on cash register operation and cash handling
  • Quickly and accurately counted drawers at start and end of each shift
  • Communicated with customers and team members to solve problems
  • Processed checks, cash and credit purchases or refunds.

FOH Supervisor

Rosetta Bakery
03.2019 - 08.2021
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectation
  • Resolved guests complaints while maintaining positive customer environment
  • Performed cash handling activities and secured nightly bank deposit

Auxiliary Salon Stylist - Assistant Manager

Miami, Florida
10.2017 - 02.2019
  • Cut hair using clippers, scissors, razors and trimmers.
  • Provided HR administrative assistance to management team.
  • Performed administrative tasks such as filing client records and ordering supplies.
  • Assisted in scheduling appointments, answered phones, and managed bookkeeping duties.

FOH Team Member

Smoothie King
05.2017 - 04.2018
  • Trained new staff in front-of-house procedures, customer relations and cleaning
  • Increased sales significantly by upselling higher-end products to customers.
  • Restocked kitchen supplies including food products and utensils.

Education

High School Diploma -

Miami Senior High School
Miami, FL
06.2021

Skills

  • Microsoft
  • Marketing sales
  • Front desk support
  • Punctuality
  • Training and mentoring
  • Social platform
  • Time Management
  • Salon Industry Knowledge
  • Eyebrow Shaping
  • Digital literacy
  • Flexibility
  • Interpersonal skills
  • Hospitality service expertise

Languages

English

Spanish

Italian

Timeline

Concierge

Wynwood 25 5th Concierge Avenue
09.2022 - 09.2023

Front desk agent

Iconbrickell
03.2021 - 12.2022

Cashier Team Lead

Chipotle
05.2020 - 10.2021

FOH Supervisor

Rosetta Bakery
03.2019 - 08.2021

Auxiliary Salon Stylist - Assistant Manager

Miami, Florida
10.2017 - 02.2019

FOH Team Member

Smoothie King
05.2017 - 04.2018

High School Diploma -

Miami Senior High School
Alba Zamora