Gisella Rodas
Seaside,CA
Summary
Personable and dedicated individual with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Front Desk Concierge
Sunrise Senior Living
Salinas, California
11.2019 - Current
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Make copies of correspondence or other printed material.
- Conduct searches to find needed information, using such sources as the Internet.
- Store completed documents in appropriate locations.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
Invoicing Clerk
Galdino's Landscape
Carmel Valley, CA
12.2018 - Current
- Responded to client inquiries regarding billing discrepancies by researching issues.
- Completed and recorded customer payments through Quickbooks.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Maintained historical records by microfilming and filing documents.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Maintained accounting ledgers by verifying and posting account transactions.
- Processed refunds and overpayments for clients by crediting customer accounts or giving bill credits.
- Calculated taxes, discounts and credits due for client accounts.
- Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
- Entered new and updated current data into Quickbooks, including client account information and demographics.
Barista
Coffee Bank
Carmel, California
03.2019 - 11.2019
- Clean service or seating areas.
- Create signs to advertise store products or events.
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Brew coffee and tea, and fill containers with requested beverages.
- Deliver orders to kitchens, and pick up and serve food when it is ready.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Order, receive, or stock supplies or retail products.
- Receive and process customer payments.
Front Desk Concierge
Carmel Valley Athletic Club
Carmel, California
09.2018 - 03.2019
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Answered multiple calls per hour to answer customer questions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Managed all front desk operations for busy high-volume gym.
- Check the pool area, turn off sauna, turn off all lights, lock up and close up the gym at night.
Lead Barista
Carmel Valley Coffee Roasting Company
Carmel Valley, CA
05.2015 - 11.2018
- Brewed approximately 8 batches of coffee per shift, keeping watchful eye on levels to avoid empty machines during peak shop hours.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Performed minor maintenance and repairs on brewing equipment and handled troubleshooting tasks to keep coffee machines operational.
- Educated customers on beverage menu items and provided samples of daily brews.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Created hand-crafted beverages based upon customer preferences, resulting in 50% increase in sales.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Listened to customer desires and needs to recommend optimal products.
- Improved customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Monterey High School
2014
Skills
- Bilingual - English and Spanish
- Microsoft Office
- Bookkeeping
- Social media management
- Multitasking and prioritization
- Time management
- Office equipment maintenance
- Tech-savvy
- Multi-line phone systems
- Strong problem solver
- Meticulous attention to detail
- QuickBooks knowledge
- Back office operations
- Excel spreadsheets
- Recordkeeping and bookkeeping
- Microsoft
Timeline
Front Desk Concierge
Sunrise Senior Living
11.2019 - Current
Barista
Coffee Bank
03.2019 - 11.2019
Invoicing Clerk
Galdino's Landscape
12.2018 - Current
Front Desk Concierge
Carmel Valley Athletic Club
09.2018 - 03.2019
Lead Barista
Carmel Valley Coffee Roasting Company
05.2015 - 11.2018
High School Diploma -
Monterey High School