ISAMAR GONZALEZ
Tampa,FL
Summary
Flexible, motivated job seeker with great communication skills seeks part-time or Full -time job opportunity to expand work experience. Motivated concierge with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
20
20
years of professional experience
Work History
Front Desk Concierge
First Services Residential
Tampa , FL
06.2021 - Current
- Providing excellent experience to the residence, Meet and greet, residents, and guest.
- Monitor security system. Responds to emergency situations in a timely and efficient manner.
- Monitored and controls assess of the building. Maintained daily logs, records and forms.
- Resolves and follows-up to complaints/issues.
- Follows safety procedures and maintains a safe work environment.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
First Assistant Manager
Dollar Tree
Tampa
01.2004 - 08.2009
- To provide excellent customer service experience; Contributed to team efficiency by smoothly handling opening/closing and shift change procedures; Trained new cashiers in proper procedure and compliance requirement strategies for success; Met coverage targets with well coordinated schedules and work assignments; Delegated tasks to staff members and monitored performance; Managed inventory effectively through effective ordering, storage, and use policies;
Education
Brandon High School
05.1997
Skills
- Customer Service and Satisfaction
- Attention to Detail
- Bilingual – English/Spanish
- Team Motivation
- Active Listening
- Task Delegation
- Clear Communication
Timeline
Front Desk Concierge
First Services Residential
06.2021 - Current
First Assistant Manager
Dollar Tree
01.2004 - 08.2009
Brandon High School
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