AJ Jamison

My main priority is setting up clients with essential services including utilities, home security, internet, home warranty, and television services tailored to new and existing homebuyers. This includes but is not limited to;

• Establishing trust-based relationships with clients to provide personalized solutions that enhance the home buying experience
• Drive partner referrals including but not limited to home insurance and moving services, ensuring a seamless transition for new and existing homebuyers
• Achieve monthly sales targets by leveraging mind blowing customer experience, seasoned product knowledge, and effective consultative selling techniques
• Provide client support and education to help clients understand the value and functionality of their selected options
• Strategically bundle services and upsell premium packages to maximize client life cycle and revenue growth

My position as a Sales Operation Manager allowed me to establish myself as an inside sales leader with a track record of optimizing operational efficiencies, building high performing cultures, driving company profitability and managing professional development.

• Managed and mentored a high-performing inside sales team, fostering professional development and ensuring consistent achievement of sales targets

• Designed and implemented data-driven sales strategies/workflows in order to optimize team performance and align with organizational goals

• Analyzed and continuously monitored key sales metrics and KPIs, providing actionable insights to improve conversion rates, pipeline efficiency, and revenue growth

• Streamlined inside sales operations through process optimization which included enhancing CRM utilization, refining lead management systems, and reducing sales cycle time

• Partnered with cross-functional teams (e.g., marketing, product, and customer success) to ensure alignment and drive seamless customer experiences through cross-department collaboration and communication

• Oversaw development and delivery of frontline sales training programs and management CE to improve product knowledge, communication skills, closing techniques and collaboration among team members

• Oversaw and ensured accurate sales forecasting and reporting, providing senior leadership with insights to inform strategic decision-making

As a veteran inside sales leader, I was able and proud to demonstrate servant leadership and data driven decision making in order to further drive achievement of company revenue targets, increase install profitability, and develop new initiatives for a newly public company.

• Effectively managed the org’s lead sales team, achieving a 10%+ improvement in sales closed and activated through strategic coaching, consistent monitoring, and targeted action plans within my first 90 days of leadership

• Conducted comprehensive vetting of external sales candidates by leveraging knowledge of company standards for hiring selections

• Executed thorough interviews of both external candidates and internal team members seeking promotional opportunities, enabling a culture of positive growth and development

• Delivered daily/weekly/monthly coaching sessions with frontline sales managers and frontline employees as needed, subsequently driving measurable improvements in individual and team performance metrics

• Designed and implemented personalized development plans for team members, aligning individual goals with company objectives to optimize employee growth and satisfaction

• Oversaw accurate timecard management for all team members, ensuring compliance and efficient payroll processing

• Administered and tracked sales incentives across the floor

• Exceeded organizational revenue targets

• Helped develop and deliver targeted training programs tailored to address individual performance gaps and align with company-wide strategic metrics

• Spearheaded continuous process improvement initiatives to fully leverage organizational tools, enhancing team efficiency and operational success